I have been driving a GL 350 for 12 years. (-) After approx 10 years, repair costs went up significantly. Had to re-do all air suspension system. Also the automatic trunk lid had to be repaired 3 times. Lots of other parts as well. Times when a Mercedes would make a million km and continue to be driven in Africa are over. (-) connectivity to smart phones is a drama (-) Back seats are not comfortable. (+) great driving, highly secure even at high speeds (+) I love the exterior design (+) impressive performance, off and on road

The GL450 is a roomy vehicle with a usable 3rd row that quickly folds away flush into the floor for spacious cargo room. The car is stable on smooth roads and comfortable, potholes, man-hole covers and other obstacles in the road can cause the suspension to jump around a little more than expected...the rear will jump over a few inches one way or another, but overall it drives well. Acceleration isn't what it used to be with the larger twin turbo V-8, but it's still very respectable. The biggest advantage and worth the trade-off is the much improved fuel economy. Front seating is sufficient, not spectacular though...I've take a few 700 plus mile trips and I'm happy with the comfort level, just wish the front seat bases could tilt a little higher in the front. Gauges and instruments and radio are easy to use and fall within reach...the temperature controls could be a little more modern for a 2016 instead of the rotary dial...but they work. NOT a fan of the transmission shifting on the column...it frees up the center console, but it's easy to confuse early on with blinkers, wipers, etc. The seats are heated but at this price, they should also be ventilated/cooled. I haven't had it long enough for reliability, but from what I've read it's decent. Towing capacity is 7500#...I have not tried that yet, but would think that's a little more than an SUV this size should be towing...my intentions will be much smaller adventure trailers and possibly a boat, but no large car haulers even though they may fall within or under 7500#. I'm looking forward to this car as it's my first Mercedes, a departure from our Audi and BMW stable of cars we own and have owned in the past.

very pleased with the service. Customer service is very friendly and helpful. Maggie is our go to representative, if she isn't around, we feel that the staff is just as helpful and courteous. It is also great how they appreciate the military (discount on services). We feel that they are honest. it is very easy to book appointments (online or phone) Would definitely recommend!