Only 2 items that need to be addressed is the volume control the navigation system plus headlights are not good for night driving. As of December 2022 I drove all around the USA putting on 60,000 miles on my 2020 Pacifica Plug-in Hybrid. Love and enjoyed driving this Great Product.

Purchased new in September 2020. Began having problems with heater/defrost within a couple months. Vehicle started itself in driveway while unplugged, interior was very hot when discovered, including driver side floor and dash, though climate was off. 8 months after purchase check engine light came on while on road trip. At 2500 miles the vehicle was diagnosed with needing new battery coolant heater. Had to leave at service center 700 miles from home. Delivered 3 weeks later with body damage that Chrysler did not cover. Continued to have intermittent heat/defrost problems. Service center said no codes meant no problems. 9 months after battery coolant heater replaced, check engine light came on again. Same code. Turns out this is a major problem for these vehicles. Now service center saying the intermittent heat/defrost problem IS related to battery coolant heater defect. So many vans having this problem that the parts are backordered for months and there is a backlog of customers waiting for repair. This van looks nice and has nice specs, but it has had more problems than all the old, used cars I've ever owned combined. Never again.

I love the quiet electric only driving around town. Same with the ease of stowing the rear seats and removing the middle seats. This allows full 4'x8' sheets of construction materials to lay flat. The two major competitors don't do this! The stop&go adaptive cruise control works great. Charging is no hassle. Haven't used any gas since bringing it home. Seats comfortable (no long hauls yet).