We bought the perfect vehicle—or so we thought. After my son Thomas’s accident, we were faced with the overwhelming challenge of not just his recovery, but the simple act of getting him home from the hospital safely. My Escalade was too tall to get him in and out of easily, and we needed something practical, accessible, and reliable to support his healing journey. After tons of research, we landed on a 2022 Volkswagen Atlas R-Line. It checked every box—low to the ground, roomy enough for his wheelchair, all-wheel drive for Colorado weather, great safety features. We felt confident. We felt hopeful. That hope didn’t last. Within days, the sensors were giving false alerts. The infotainment system would go blank. GPS and radio cut out. The dealership blamed it on charger cords. Then said they couldn’t replicate the problem. Meanwhile, Thomas had three outpatient therapies a week, and I was left without a dependable vehicle. We tried another dealership. They identified wiring issues with the 5F module—the component that runs most of the vehicle’s electrical systems. After weeks in the shop and back-and-forth with VW America, they offered us $6,000 (on a $55,000 car) for our troubles. Then the starter failed—while I was sitting at a red light. The 5F module again. More issues followed: the N80 valve failed twice. The battery died. The infotainment system froze—while I was driving in Houston for medical appointments. Then this month, the power steering and 5f module have failed completely. The car is now undrivable. The needed part is on nationwide backorder, and we have a road trip in May and more medical trips to Houston in June/July. We accepted an $8,000 settlement in February 2024 thinking it would help. Turns out that disqualified us from any more support—even though the vehicle continues to fail from the same root cause. VW is now refusing to help. We are left without answers, without support, and without the vehicle or even a loaner vehicle. I’m sharing our story because this isn’t just about a car. It’s about being left behind by a company that should stand behind its product. This has been stressful, expensive, and at times terrifying. We bought this vehicle to bring comfort and stability into a life that had already been turned upside down. Instead, it’s brought breakdowns—both mechanical and emotional. https://youtu.be/lwtXfj49ZSA?si=Ko0IfS2OpdPQJySe #VWAtlas #Volkswagen #VWFail #DisabilityAccess #WheelchairAccessible #VWCustomerCare #5FModule #MedicalTravel #VWStory #CarTrouble #DoBetterVW #VolkswagenAtlas #ChronicCarProblems #LemonLaw #ColoradoDrivers #FamilyCarCrisis #DisabledAccessMatters #MakeItRightVW #HopeBandit #TsRoadtoRecovery

Bad brakes to start and very bad when snow no taking . And the worst start leaking oil at 56,000 thousands miles and no warranty from agency

Great car! Overpaid a bit; but, bought top of the line with only 23k miles. Loved it and didn't want to dicker over price. Rudes well. Acceleration is good. Roomy, spacious passenger cabin and cargo bay. Amazing technology. I recommend this vehicle highly. Take a serious look at this one. You wont be disappointed.