I recently sold my 2022 Jeep Grand Cherokee 4xe after owning it for just over three years. While there were things I genuinely liked about the vehicle, ongoing issues and overall frustration ultimately led me to move on. The SUV looks great—there’s no denying that. The exterior design is sharp and modern, and the ride quality was one of its strongest points. It was smooth and comfortable, especially on longer drives. Inside, the cabin gave an upscale impression at first glance, with a clean layout and solid tech features. But over time, that impression wore off. There was extensive use of hard plastics on the center console and doors, which didn’t match the vehicle’s price tag. Unfortunately, the problems outweighed the positives. The hybrid system was the biggest headache. I dealt with a string of recalls, requiring multiple dealership visits. In one case, a recall was completed and still didn’t resolve the issue. Acceleration was inconsistent and choppy, especially during the switch between electric and gas power—something you’d expect to be seamless in a plug-in hybrid. The infotainment system added to the frustration. It frequently shut off and rebooted itself while driving, which was not only annoying but distracting—especially when using navigation. There were also noticeable build quality issues. The trunk area constantly rattled due to loose interior panels and headliners. Despite several complaints, Jeep made no effort to address or fix it. It was an ongoing source of noise in what should have been a quiet cabin. To top it off, I had to replace both the tires and shocks after just 45,000 miles of regular driving—far sooner than I would expect for a vehicle of this class. In the end, while the 4xe had strong curb appeal and a comfortable ride, the constant issues, lack of refinement, and unreliable hybrid system made ownership more stressful than enjoyable. I was excited when I bought it, but selling it felt like a relief

I’m writing this as a warning to anyone considering the Jeep Grand Cherokee 4xe. While marketed as a premium plug-in hybrid SUV with off-road capability, my experience has been one of repeated mechanical failures, a critical safety defect, and a complete lack of accountability from Jeep and Stellantis. I leased the vehicle in July 2023. Within days, the car began showing warnings related to the hybrid system. It wouldn’t shift out of park, and over the next several months, it repeatedly failed to start. The vehicle was in and out of service for nearly three months total across multiple dealerships for issues including battery failure, wiring harness replacement, software updates, and a faulty auxiliary pump. Jeep eventually offered a goodwill settlement, which I accepted in August 2024, hoping that would mark the end of the problems. It wasn’t. In May 2025, while driving 20 mph on a paved suburban road, the driver-side rear lower control arm fractured without warning. The rear wheel shifted and I was barely able to stop the vehicle. Had this occurred at freeway speed, the outcome could have been deadly. This is a catastrophic suspension failure on a car with fewer than 29,000 miles and no accident history. The vehicle had been serviced just five months prior with no mention of any suspension issue. Despite the severity of this failure, Jeep denied warranty coverage. The dealership cited small surface “witness marks” on the control arm—minor nicks that supposedly proved an impact caused the failure. The damage they pointed to could easily result from regular road use, and in fact, the more visible damage on the failed part occurred after it was dragged on the pavement after the failure. Jeep ignored all other facts: no collision, paved-road use only, and the vehicle being marketed as a trail-rated, off-road SUV. If a part this critical can fail under normal driving conditions, the vehicle has no business being on the road—let alone advertised for rugged terrain. I filed a formal complaint with NHTSA due to the clear safety implications, and a case with the National Center for Dispute Settlement. NCDS ultimately closed the case, stating it did not qualify because Jeep denied it was a warranty issue. Jeep’s national customer service has now closed my case without resolution, and my outreach to their senior leadership, including the CEO of Jeep and SVP of Customer Experience, has gone unanswered. I’ve paid out of pocket for repairs and now face a $5,600 lease termination fee to escape this dangerous vehicle. Jeep refuses to take any responsibility or offer reasonable support. If you’re thinking of buying or leasing a Jeep Grand Cherokee 4xe—or trusting Jeep to stand behind their vehicles—think again. I’ve never felt more let down by a manufacturer. The brand has shown a complete disregard for safety, quality, and customer care.

The vehicle broke down after 950 miles of use. There was a broken connector from the main wiring harness to the electronic power steering. Eventually this turned into a lemon law and the car was repurchased.