I took delivery of my new GLE 350 in November 2024. Within a month, the right parking brake mechanism malfunctioned, triggering a warning message on the console. I brought the vehicle to the dealership, and they repaired it under warranty. Nevertheless, I am disappointed that a brand-new car experienced such a failure within the first month of ownership. The more persistent issue, however, involves the key fob. Over five months, the battery died four times, with each lasting approximately one month. For the first two occurrences, I replaced the battery myself. After that, I took the car to the dealership twice. On both occasions, they performed diagnostics on the vehicle and the key fob but found no faults. They merely updated the software, replaced the battery, and returned the car to me. The dealership declined to provide a replacement key fob, citing the absence of an error code. I then contacted Mercedes-Benz Customer Care, which has the authority to approve a warranty replacement for the key fob. However, they stated that four failures were insufficient to warrant a replacement. Instead, they instructed me to return to the dealership repeatedly—with no specified threshold for the number of failures required—before they would consider a replacement. This is particularly frustrating given the inconvenience of a non-functional key fob (though there is a workaround to unlock the doors and start the car without the battery). Overall, I am dissatisfied with the quality of the vehicle (given the parking brake malfunction and recurring key fob issues) and with the Customer Care team’s approach, which does not prioritize customer experience. This stands in stark contrast to the service standards of customer-centric companies like Amazon.

The ride is amazing! Handles like a dream! Loving the “Hey Mercedes” feature built into the car! No fussing with screens or buttons while in traffic or driving. Just say “Hey Mercedes” and the car will do many things with a voice command. It will even tell you a joke if you ask!