I bought this car new in October 2013. It was by far the best car I ever owned. It was my fourth Lexus. But the best. Unfortunately a guy ran a stop sign in July and totaled the car. No injuries. 57500 miles. I am now driving a RX350 it is good but not an LS.

My car is a 2012 with 160,000+miles. It is now 2023 and this car runs as if it were new. The ride is smooth, the exterior paint is holding up, and the leather interior still looks new.

I am very disappointed in Lexus and Lexus Brand Engagement. My last three cars have been Lexus LS. My wife and I currently have two Lexus LS - a 2012 and a 2015. The interior of the 2012 is melting away (sticky and cracked) - especially the four arm rests, the glove box and center console. I brought the 2012 to the dealer yesterday and was told if I brought the car in by March all the parts would have been replaced free of charge with new ones under a customer support program ZLZ. I called Lexus Brand Engagement yesterday and spoke to them today. They claimed that they sent a notification to my wife in 2018. She does not recall receiving it. Since, I was unaware of the ZLZ program, I drove the car with all its flaws for several years. My wife and I have been servicing our cars at the same dealer since 2006. No one at the dealership ever commented on the deteriorating interior or the existence of the ZLZ program. According to the Lexus Brand Engagement representative it was my responsibility to report the problem, not the dealers. The logic - it was not a safety related issue. I am completely dissatisfied with this response.