Editor’s note: After publishing this story, Hyundai took our Palisade in and worked to resolve the smell. Read more details in the first part of our investigation, and read more about Hyundai’s fix for the smell here.
After six months and some 8,000 miles on the odometer, we noticed an unusual odor in our 2020 Hyundai Palisade Limited long-term test vehicle that left a bunch of us scratching our heads — and plugging our noses. When we last left off, our Palisade was awaiting the dealership’s response to the decidedly not-new-car smell. Since that report, most of the activity has been in our email inbox, where we’ve heard from many owners of Palisades — and a few other Hyundai and Genesis models, as well — reporting similar problems. There has been less progress with our Palisade itself, though Hyundai is currently investigating affected Palisade Limiteds.
“Hyundai is taking this issue seriously,” Hyundai spokesman Miles Johnson said. “When we first learned of this problem, we immediately began an investigation into what could be causing the odor noticed by some drivers and passengers of the Palisade Limited. That investigation continues and when we have a remedy, we will share it with Cars.com.”
Related: More Hyundai Palisade News