Luxury brands tout all sorts of perks, from longer warranties to amenity-laden showrooms. Hyundai’s foray into the space, the car-turned-brand Genesis, adds an interesting twist: valet service appointments to keep you away from the dealer as much as possible. Genesis will pick up your car, leave a replacement and return yours when it’s ready. The valet will come to your home, office or any other location, Genesis says. We’ve owned a 2019 Genesis G70 3.3-liter Prestige, Cars.com’s Best of 2019 car, since December. Two months and some 3,300 miles in, a shaky head-up display prompted us to give Service Valet a go.
We tried to schedule service through Genesis’ Intelligent Assistant app. The app responded that it couldn’t connect with the dealer from which we purchased the car, but it linked us to the telephone number. We called, explained the HUD problem and asked for Service Valet. The dealership scheduled a vehicle swap for the next morning at Cars.com’s downtown offices, where we regularly park the G70.