Our long-term Best of 2019-winning Genesis G70’s stereo can still belt out Eddie Money’s “Shakin’,” but its head-up display no longer shimmies in tandem. We sent our G70 to the dealership in January for a shaky HUD, but the dealership was unable to fix it the first time around. A Genesis spokesman told us the culprits were some bent retention clips during HUD assembly and that the entire assembly would need replacement. Parts came in a week later, and last week our dealer called to swap our car for a loaner as part of Genesis’ Service Valet program.
Like the first time we used Service Valet, the driver showed up to Cars.com’s downtown Chicago offices to swap our G70 for the same loaner, a silver all-wheel-drive G80. Our G70 had also developed a loose housing around the forward-facing camera ahead of the rearview mirror, which we also mentioned. The valet said the dealer would take care of both.
Four and a half hours later, the dealership called. It had replaced the HUD and fixed the loose camera housing, the latter purportedly caused by an out-of-place plastic clip. Our service representative claimed a vastly improved HUD and said he had no service bulletin the first time around to indicate the problem; as a result, the problem wasn’t corrected.
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Five and a half hours after we handed it off, our G70 was back at Cars.com offices, shaky HUD no more. All repairs were covered at no cost to us. We — and SiriusXM Classic Rewind — are back to blasting Eddie Money. Stay tuned; we’ll report if any problems resurface.
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