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Hendrick Honda Hickory

(1,569 reviews)
2022 consumer dealer award
View 2 awards
2022 consumer dealer award 2017 consumer dealer award

Reviews

(1,569 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hendrick Honda Hickory from DealerRater.

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Best place to buy a car!

Hendrick Honda is the best place to buy a car. They have wonderful service and amazing deals no one can top. I would recommend them to anyone looking for a great car buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Zack was Awesome to work with

Me and my wife drove from Winston-Salem, NC to purchase a 2015 Honda Pilot. From the point we made contact with him a (few days before the meeting and subsequent purchase), he was very pleasant to work with. He was straightforward in the information he provided about the vehicles and options and once we got to the dealership, everything was all but a formality. The finance person, Vince McGuire was great to work with also, and did his very best to get us a good interest rate, and he did. We will definitely frequent this reputable dealership on future purchases. Lastky, Brian Messick exceeded our expectations and we were more than thrilled with the agreement we were able to achieve. Best Regards, K.Green (Winston-Salem, NC)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Review

Steve Gouge did a great job in welcoming me to the facility and managing my expectations as to when my car would be ready following an oil change and tire rotation. The waiting facilities were great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Michael Heckelman is the BEST!

Michael Heckelman helped me protect my Mercedes warranty when I was referred to the Hickory Honda dealership. He was well informed on what repairs that his dealership could do and what they could not do. He even made an appointment with me at the Mercedes dealership in Huntersville after he diagnosed the problem. I already have returned to Hickory Honda for minor repairs such as checking and replacing tires, wipers, replacing headlights. Frankly, I have been disappointed in Mercedes for leaving Hickory right after I purchased my car. I think it is important to be able to have your car serviced where you purchased it. So my next purchase will be a Hickory Honda. Thank you, Michael, for your professionalism and courtesy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Hickory Honda Service Review

This by far has been our favorite place to have our cars serviced. Honest, knowledgeable, and fair pricing. I would not hesitate to have any car serviced there. Mark Sutton was the service Manager who helped us. I always had dreaded having to get work done on our cars and he made our experiences very pleasant. Thank you Mark! I will recommend Hickory Honda to our friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent repair service

When I had my service work done on January 9th, 2016, I received wonderful service from my service advisor, Shawn Millsaps. He made sure my repairs was taken care of that day. He explained to me about my repairs that day. My experience that day was excellent, and I waited in the very nice waiting area they have until my repairs were done in a timely manner. Thanks again to Shawn Millsaps and the others who work in the repair department. Pam Hunsucker( conover)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Service; Happy Customer

My husband and I went to the dealership just to "car shop." When we meet with Mark Buchanan he was very informative, nice and understanding. He knew we wanted information before we made a decision. After meeting with Mark and getting our questions answered we decided to buy. He made the process so easy and painless that it didn't even feel like we were buying a car. If your looking to buy and want your questions answered and your voice heard, then talk to Mark Buchanan and you will be treated fairly. Thanks Mark!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent work by Michael Hecklemon

Michael Heckelmon was excellent in customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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2016 Civic

I recently purchased a 2016 Civic from Hendrick Honda Hickory. My salesman, Donovan Rinehardt, provided me with world class service through a professional yet friendly demeanor. He went above and beyond the call to ensure my full satisfaction with my purchase. I wish him best as he continues to build what will be a long and impactful career at Hendrick Honda Hickory.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

great service

Great service. Fast repair within the same day. Great customer service and with good communication with customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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