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Hendrick Honda Hickory

(1,548 reviews)
2022 consumer dealer award
View 2 awards
2022 consumer dealer award 2017 consumer dealer award

Reviews

(1,548 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hendrick Honda Hickory from DealerRater.

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New Car Purchase

John Vinson was a pleasant person to work with. Best new car deal we have experienced ever. We worked with Patrick Green regarding finance. Overall a pleasant experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.

Hendrick Honda, Hickory

I was very pleased with the service provided by Hendrick Honda Hickory on Saturday, October 3rd. I had an early morning appointment for major service on my 2010 Honda Pilot. Joshua Huffman took excellent care of us, went over everything that was going to be serviced and explained the process. We chose to wait at the dealership and Joshua Huffman made sure he checked on us often and kept us informed of the progress.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Used car purchase

Andy in the new car department walked me to the used cars & introduced me to Jim Bennett. Jim was a pleasure to work with. I also dealt with the Manager Stuart Allen. Both were great to deal with & I would highly recommend them, as well as the dealership. They both spent hours with me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Excellent service!

Steven Gouge could not have been more helpful. He explained the process of diagnosing my problem (which was a rare one) and went out of his way to secure us a loaner vehicle as we live an hour away. Thank goodness we had bought our CRV from them Preowned Certified as all repairs were covered under this warranty. Definitely would use their service department again and will buy our next Honda from them again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Hendrick repairs and customer service were great

They were helpful and kept til they fixed it completely. Even discovered another issue and fixed it also. Gave me a loaner until fixed They've been great from purchase to repair. Thanks Hendrick

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Good buying experience

Our sales rep was very knowledgeable, helpful, courteous. He, along with the sales manager, made buying a new car a pleasurable experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Competitive Pricing at Hendrick Honda Hickory

We shopped widely for the most competitive pricing for our new Honda CRV EXL FWD and found our best offer at Hendrick Honda Hickory. The entire sales team was courteous and helpful throughout the entire process

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Dream come true! Jonathan Benfield!

Had been looking for a BMW Z3. for a while,regreting trading the one I had years ago,Found it at Hendrick Honda in Hickory. Jonathan Benfield worked diligently until we could make a deal I was satisfied with,Fair. Price and a nice car to drive home.Can't. Wait to let the top down and cruise the Parkway.Thanks Jon and the gang.Never thought. I would be able to buy another one.You made that possible.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

2013 Honda Accord Repair

I needed a small repair on my 2013 Honda Accord. Michael Heckleman helped me first on the phone and then getting started promptly and finally completing the necessary paperwork and getting me on my way on time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Very friendly and so nice

Had the best experience with Mark Buchanan at this dealership!! It is so nice to go into a dealership and feel like you are so important to them. Mark Buchanan made us feel like our happiness does matter to them, not only while you are there but when you leave and have questions afterwards. This was not our first time with this salesman, and we really do appreciate all he does for us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.