Reviews
wayne johnson
Michael Heckleman was courteous and did an excellent job.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service from Joshua Huffman, Service Dept.
Joshua Huffman was very helpful, kind, and courteous. He was able to schedule an appointment with short notice, and service was performed quickly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Review on excellent service
Hendrick's has been my choice to purchase cars and have them serviced for 20 years. Have bought 6 cars in 20 years from this dealer and find them very professional, courteous, fair priced. Excellent maintenance staff - cars fixed right, on time at a fair price. I have found working with service writer Darryl Watson is easy, quick and professional. He is an asset to your organization.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great buying experience, even with all three kids in tow!
Jerome Brooks gave our family excellent customer service when we came in to look at Odyssey vans. We have three small children and they were with us, so it was quite an adventure! Jerome was flexible and patient. He really knows the product and showed us how the features of the Odyssey could help make our lives easier. He gave us space to discuss pricing and options and worked with us based upon our family's budget. It was obvious that although he was working for a sale, he truly wanted to help us make a good choice based on what we needed for our family. Hats off to Jerome! We would definitely go back to him and recommend him to other families.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Experience, and would Highly recommend!!!
Great Experience, and would Highly recommend to anyone!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Scheduled Service
Great service, friendly people. Explained each service, scheduled ahead appointment and they stuck to the time the told me. The took me to a local restaurant and I had lunch while they serviced my car. They later returned to pick me up when they completed the service. Cleaned the car prior to returning it to me and discussed the next step of service required so I would know how much time to plan for.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service!
Wes Boyles once again provided excellent customer service during my visit to Hendrick Honda of Hickory this week! He really listened to my concerns, and helped me resolve each of them. He also provided information about things I can consider for future visits there, to keep y car in great condition!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Latest visit for the Ridgeline
Great place to buy or maintain your Honda. I have bought 4 Honda's over the years from Hendricks of Concord and Hendricks of Hickory (2 from each). Service is always impeccable and the folks out there are the greatest. Steven Gouge has personally looked after me and my autos like he owned them. Super discount specials and he applies everyone whether they are advertised or not. Courtesy van and driver to take you and pick you up for local shopping or to work and pickup. Free wifi...free coffee...what else could you want....
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Service
Steven Gouge was very nice and made sure I was aware of all things going on with my vehicle...outstanding service!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
Wes Boyles in the service dept. gave me great, professional service. Would definitely recommend this dealership to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase

 
        