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Hendrick Honda Hickory

(1,613 reviews)
2022 consumer dealer award
View 2 awards
2022 consumer dealer award 2017 consumer dealer award

Reviews

(1,613 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hendrick Honda Hickory from DealerRater.

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wayne johnson

Michael Heckleman was courteous and did an excellent job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service from Joshua Huffman, Service Dept.

Joshua Huffman was very helpful, kind, and courteous. He was able to schedule an appointment with short notice, and service was performed quickly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Review on excellent service

Hendrick's has been my choice to purchase cars and have them serviced for 20 years. Have bought 6 cars in 20 years from this dealer and find them very professional, courteous, fair priced. Excellent maintenance staff - cars fixed right, on time at a fair price. I have found working with service writer Darryl Watson is easy, quick and professional. He is an asset to your organization.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great buying experience, even with all three kids in tow!

Jerome Brooks gave our family excellent customer service when we came in to look at Odyssey vans. We have three small children and they were with us, so it was quite an adventure! Jerome was flexible and patient. He really knows the product and showed us how the features of the Odyssey could help make our lives easier. He gave us space to discuss pricing and options and worked with us based upon our family's budget. It was obvious that although he was working for a sale, he truly wanted to help us make a good choice based on what we needed for our family. Hats off to Jerome! We would definitely go back to him and recommend him to other families.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Great Experience, and would Highly recommend!!!

Great Experience, and would Highly recommend to anyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Scheduled Service

Great service, friendly people. Explained each service, scheduled ahead appointment and they stuck to the time the told me. The took me to a local restaurant and I had lunch while they serviced my car. They later returned to pick me up when they completed the service. Cleaned the car prior to returning it to me and discussed the next step of service required so I would know how much time to plan for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service!

Wes Boyles once again provided excellent customer service during my visit to Hendrick Honda of Hickory this week! He really listened to my concerns, and helped me resolve each of them. He also provided information about things I can consider for future visits there, to keep y car in great condition!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
1 person out of 1 found this review helpful.

Latest visit for the Ridgeline

Great place to buy or maintain your Honda. I have bought 4 Honda's over the years from Hendricks of Concord and Hendricks of Hickory (2 from each). Service is always impeccable and the folks out there are the greatest. Steven Gouge has personally looked after me and my autos like he owned them. Super discount specials and he applies everyone whether they are advertised or not. Courtesy van and driver to take you and pick you up for local shopping or to work and pickup. Free wifi...free coffee...what else could you want....

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service

Steven Gouge was very nice and made sure I was aware of all things going on with my vehicle...outstanding service!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service

Wes Boyles in the service dept. gave me great, professional service. Would definitely recommend this dealership to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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