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Hendrick Honda Hickory

(1,530 reviews)
2022 consumer dealer award
View 2 awards
2022 consumer dealer award 2017 consumer dealer award

Reviews

(1,530 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hendrick Honda Hickory from DealerRater.

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Great Customer Service

I love this place! Great customer service! Great people. Family and pet friendly! I recommend Hendrick Honda for a great buying experience and for great service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, Charlinda! We're so glad that we were able to go above and beyond your expectations! We are always more than happy to assist you if anything else comes up. Take care!

I had my fiance car detailed there . Professional servive...

I had my fiance car detailed there . Professional servive and great prices . I would recommend to friends and family . The service advisors are top notch

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Your recommendation means so much to us and we're happy that you shared this valuable feedback. Thank you!

I have been very pleased with the service, from the time...

I have been very pleased with the service, from the time I purchased my car to now getting my first service. I have had nothing but great customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Norwood, we are so happy to read such a great review about our dealership and we are even happier that we could help. Thank you for your business in both sales and service. If you need anything, please give us a call or stop by. Have an awesome day!

New Car Experience

Jerome did a excellent job getting me exactly what I wanted and quickly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Deborah Hillard, we strive for 100% satisfaction, and it is great to see you had such a positive experience with Jerome Brooks! We really appreciate your business and this feedback. Thank you!

Honda of Hickory

Went in for a routine service and had to replace tires on our van. Honda of Hickory matched a lower price for tires from a local tire shop and didn't give ask any questions. Jamie and the service team was great and easy to work with. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you, Clay Franklin! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Service

Great staff and great service. Service staff always very helpful and explains things clearly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Deanie Auton, we really appreciate your feedback! We're glad to hear we consistently deliver a positive service experience. That's our goal! If there's anything further we can do for you, we are happy to help! Thank you again!

Car Maintenance

Always friendly and very helpful even though I had made an appointment and had a mixup with the date they went ahead and service my car. Thank You

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Eddie, we're so glad that we were able to go above and beyond your expectations! Thank you for your business and this great review!

Honda

Staff were exceptional . Mike powell was a phenomenal sales man . He had great communication. Nathan Harris was very helpful on the financial side.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Our team strives to deliver an excellent experience, and are glad you found this to be the case with Mike Powell and Nathan Harris during your visit. We appreciate your business and you taking the time to leave us this feedback.

Best Car Buying Experience

The best car buying experience for my first purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Thank you!

If you need a new car and looking for a salesman that is...

If you need a new car and looking for a salesman that is honest and great at the job then go see Mike Powell! He went above and beyond! He was communicative through the whole process. He was very polite and nice! He answered all of our questions. He had the paper work ready to go by the time we got there. Highly recommend. Nathan was exceptional on the financial side. He was fast, nice , and very helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Elilhall94, we strive for 100% satisfaction, and it is great to see you had such a positive experience with Mike Powell and Nathan Harris here at our dealership. Thank you for your business and for taking the time to leave a review. We will be sure to share your feedback with our team.