Reviews
Knowledgable and Helpful
Everyone at Hendrick was very knowledgable and helpful, but our experience at Hendrick was awesome thanks to Marc Roland in sales. He made us feel comfortable and valued throughout the whole car-buying process, and kept us laughing. We had to stay late to sign all of the paperwork with the finance department and he stayed until we were finished, even after being there for 12 hours already! If you are looking for a car with Hendrick ask for Marc Roland, you won’t regret it!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Jodiec, thank you for your business and this wonderful review. We are happy to pass along your comments to Marc Roland and the management team here at Hendrick Honda Hickory! We sincerely appreciate your feedback.
buying a new car
excellent experience knowledge friendly really listened no bs very customer oriented Made our car buying experience very easy only wish our son could have been with us so he could see what a car experience should be will continue to deal with him in the future
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Blb167!!!, thank you for your kind words and this wonderful review! Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out.
Service on Honda cr-v
very customer service oriented had to reschedule time twice and they weren't upset. whatever suited my schedule was fine. met by friendly staff quality service department. timely {was there45 min} washed my car before I left. very impressive would not go any where else.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Blb167!!!, we are so pleased you enjoyed your visit to Hendrick Honda Hickory! We appreciate your business and you taking the time to leave us this positive review. If you need anything else, please give us a call. We're always happy to help!
Awesome dealership!
I have own 7 Honda’s in my lifetime, with 6 of them bought new at Sanford Honda in Sanford, NC. I live in Western NC and drove to Sanford thinking Sanford Honda would give me a deal based on my loyalty but they were unwilling to negotiate on a used Honda Pilot. So on a whim, on my drive home, I stopped into Hendrick Honda in Hickory, NC. I was politely greeted by Jackson and he showed me the great prices they had on their used Pilots. Not only were they willing to negotiate, so I got the price to fit my budget, but it was the easiest car buying experience I’ve ever had! I was done and back on the road home in 1 1/2 hours in my like new/used 2016 Honda Pilot EX-L. They even allowed our pet dog in the showroom during the closing process! Hendrick Honda of Hickory will have my business from now on and I strongly recommend them for your next car buying experience! Thanks again Jackson and Vince!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Beav28, we're so glad that we were able to go above and beyond your expectations! We sincerely appreciate your business and you feedback. I'll be sure to share your comments with Jackson and Vince and our sales team. We strive to provide a sales process that is quick, easy and transparent, and we are happy you found that to be the case. Thanks again!
My family loves Michael.
Michael made my car buying process a breeze. He was kind and knowledgeable and fulfilled my families need! Will definitely be back to see Michael!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Klittle, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. I'll be sure to pass on your comments to Michael Powell and our sales managers. If you have further needs or questions, please reach out!
Honda was totaled
Great service would not go anywhere else..This is the second Honda we have owned..Great customer service also..and Mel Tuttle our salesman was so nice and helpful answered al our questions..Great dealership....Irene
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Irene, thank you for your praise and kind comments about our team!. We appreciate you taking the time to leave us this feed back, and we appreciate your business! Thanks again.
Service department
I like to say that Nick Julian in the service department was very helpful with getting the services done on my CRV .very outstanding service !!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We are very happy Nick Julian provided you with such a positive service experience. I'll be sure to share your comments with Nick and our management team. Thanks again!
New Car Purchase
Kris was easy to work with and he had all of the answers to our questions. I'll recommend this dealership to friends and family.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Pam, we are so pleased you enjoyed your sales experience with Hendrick Honda Hickory! Thank you for your business and for taking time to leave us feedback. We'll be sure to share with Kris and the sales team.
Excellent Service!
I always bring my vehicle to Shawn for vehicle services and he always helps me out. He gives me very detailed updates on my vehicle and hes very professional!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Marlan and thank you for servicing your vehicle with us! We appreciate your business and your feedback. I'll be sure to share your positive comments with Shawn and our management team. Thanks again.
Moving into a more suitable vehicle for my family
Grace and Kris are the go to for customer service and getting you into the right vehicle for you and you're family. Best customer service from a dealership handsdown. Other dealerships don't take the time to listen and really communicate with the customer, hear customer service and down to earth help and opinions really helped me select the best car or should I say best Honda. Will return again to Honda of hickory. Looking forward to doing business with her and Honda of hickory again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your business and your feedback! We're happy to hear you had such a positive experience with our team. I'll be sure to pass your praise and kind words along to Grace and Kris and our management team. It means a lot to know when our extra efforts really make a difference for our customers. Thank you again!