Reviews
Easy process
I didn't feel pressured and everyone was incredibly nice. I will recommend this dealer to my friends in the future
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We really appreciate the kind recommendation, Charles. We would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, we will see you back again as well! Best, Modern Toyota of Boone Team
Fist time using this dealership
Chase was awesome to work with. We did not get the Highlander water leak fixed but he explained everything and we are going to find a solution to the mysterious water leak problem. Look forward to working with you and this dealership in the future. Carmon
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Susan, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Best, Modern Toyota of Boone Team
Mike Fee
Dustin is awesome at customer service! My daughter his a pothole and could not get her prius started. Once towed, you all got right on it and she was back on the road by the next day!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review, Julia! We are glad we could get your daughter's car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Best, Modern Toyota of Boone Team
Great servuce
My service advisor chase mclane was 5 star great...informative friendly courteous.. he not only looked after me but looked after Toyota as well
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dave, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Chase does for Modern Toyota of Boone and our customers. Hope to see you again soon! Best, Modern Toyota of Boone Team
Thank you, Modern Toyota
Great communication and advice from our service manager, Alura Campana. She answered all our questions and took the time to help us reset our apps and phone due to a dead battery from the cold weather. Great service!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sandra, we sincerely appreciate your feedback. Each employee is a valued member of the Modern Toyota of Boone team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Best, Modern Toyota of Boone Team
Great service
Always very professional with how they deal with all issues. They always keep you informed and the facilities while waiting are excellent.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us, Aidan! Our staff works hard to make sure our clients have all the information they need to feel comfortable and at ease. We are happy to hear that your experience reflects that dedication. Please do not hesitate to reach out to us if you have any questions or need anything in the future. Best, Modern Toyota of Boone Team
Best dealership service center!!!
Alura is always a joy! She is both professional and engaging, and it's like being welcomed into someone's home. The text and email updates are wonderful, and the videos sent showing the work being done on my vehicle in real time are a nice touch.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Amy, thank you for taking the time to share your kind feedback about Alura. Each employee is a valued member of the Modern Toyota of Boone team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Best, Modern Toyota of Boone Team
I want to express my appreciation for Toyota's
I want to express my appreciation for Toyota's exceptional customer service during a challenging situation. Deborah Greer, in particular, was understanding and accommodating when we encountered unexpected road conditions on our Boone, NC trip. The awd vehicle proved invaluable on icy mountain roads. Keeping grip where a new X7 slid off the icy mountain road. Despite worsening weather conditions, making the return impossible. Toyota assured us of recovery once the roads clear. While the ongoing payment is a bit inconvenient, the safety-first approach and responsiveness demonstrate their commitment to customer well-being. Overall, a commendable experience, and I look forward to future rentals with confidence.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you so much for taking the time to write such great feedback, Cole. Our primary focus is to provide each and every customer with exceptional service, and we are extremely happy to hear that Deborah and our team were able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Best, Modern Toyota of Boone Team
I want to express my appreciation for Toyota's
I want to express my appreciation for Toyota's exceptional customer service during a challenging situation. Deborah Greer, in particular, was understanding and accommodating when we encountered unexpected road conditions on our Boone, NC trip. The awd vehicle proved invaluable on icy mountain roads. Keeping grip where a new X7 slid off the icy mountain road. Despite worsening weather conditions, making the return impossible. Toyota assured us of recovery once the roads clear. While the ongoing payment is a bit inconvenient, the safety-first approach and responsiveness demonstrate their commitment to customer well-being. Overall, a commendable experience, and I look forward to future rentals with confidence.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are thrilled to read your review! Thank you for sharing your positive experience with us. Your satisfaction is our utmost priority, and we are glad we delivered on providing exceptional service. We can't wait to welcome you back for more wonderful experiences! Best, Modern Toyota of Boone Team
Facilities are exceptional and very comfortable.
Efficient and kept me updated on progress of service. Friendly service representative & knowledgeable. Would recommend to friends that to visit Modern Toyota of Boone.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We really appreciate the kind recommendation, Larry. We would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, we will see you back again as well! Best, Modern Toyota of Boone Team