Reviews
it was click bait it had a really low price on ur site...
it was click bait it had a really low price on ur site and it was no wear that cheap was a waste of time
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We want to be straightforward about our prices and I apologize if there was a mix-up here. I understand that you're frustrated, but I would be grateful for the chance to look into the details and make sure this is addressed. I hope you consider giving me a call so we can talk this through together. Thank you, John Kim - General Sales Manager - (310) 274-5200
Great service; home delivery; taken care of well !!!...
Great service; home delivery; taken care of well !!! Thank you! Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dennis, thank you for the review! It was our pleasure to assist you here at Jim Falk Lexus of Beverly Hills, and we hope to see you again sometime!
The experience was nice. There could have been more...
The experience was nice. There could have been more explanation on the car features of leasing details. They forgot to give extra key, but when I notified them they immediately mailed it.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for reviewing us! I apologize for the delay on the extra key and am glad to hear everything was straightened out. We are so proud to have earned your business and want to congratulate you on your new vehicle! Please do not hesitate to call us with any questions you may have and we hope to see you back at Jim Falk Lexus of Beverly Hills down the road!
Sales person, price and finance experience great, vehicle...
Sales person, price and finance experience great, vehicle delivery poor. No explanation of car futures and car was dirty we put our own license plate
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
Thank you for trusting us with your business. I apologize that your vehicle delivery experience wasn't up to our five-star standards. I appreciate this feedback, but I would also be glad to speak with you directly. Don't hesitate to give me a call if there is anything that I can do to assist you. John Kim - General Sales Manager - (310) 274-5200
A great purchase experience! The online application and...
A great purchase experience! The online application and form submission was worth my time to expedite the process. I drove away with my new GX in less than an hour.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
Congratulations on your new car! We are thrilled to hear that your purchase experience was so efficient. Thank you for choosing Jim Falk Lexus of Beverly Hills and we hope to earn your business again down the road!
Great experience!! We love our new GX460. The sales team...
Great experience!! We love our new GX460. The sales team were supper nice and helpful! We will definitely recommend this dealership to our friends and families.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Kathleen - Thank you for taking the time to review us! We are so happy to hear that your experience at Jim Falk Lexus of Beverly Hills was so excellent. Congratulations on your new Lexus GX 460 and we hope to see you back for your first oil change!
Andria did a great job! she did every thing in her power...
Andria did a great job! she did every thing in her power meet my needs . I am compleatly satisfied with her work. I was not satisfied with the experience of getting my car set up and personalized !!! it was very late on a Saturday 7:00 pm and there was no tech personal around to do this service it was sort of like Here is you car, here is your key , here is the street, see you later. I WAS PISSED !! A week later they sent out a delivery kid that tried his best to help me out . the poor kid was untrained and didn't know what he was doing , I ultimately let him off the hook. It was a total embarrassment. my is still not properly set up. there are systems on my car that I don't what they do or how they are set!!! I am worried some important safety features are set to "off"
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
While I am pleased to hear that Andria took good care of you, I am disappointed that we let you down with our follow-up service. I would be more than willing to speak with you directly about your vehicle and ensure that you are completely satisfied. Unfortunately, I am unable to find your contact information based on this review, but please don't hesitate to give me a call. Thank you, Yani Andikian - New Car Manager - 310-274-5200 EXT.111
the sales person of the dealership cheats on customers. I...
the sales person of the dealership cheats on customers. I personally don't recommend to go there. They also ignore customer's complain. It operates like an old fashion.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
This doesn't sound like the honest and accommodating service we provide here, and I'd like to get some more details regarding what happened. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call directly? Thank you, John Kim - General Sales Manager - (310) 274-5200
Solid Choice
Mobile purchasing agreement was out of commission when they delivered the car, so it took a long time to finish the transaction. Also there was poor communication during the purchasing and delivery process. They were very competitive with their pricing however.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you taking a moment to provide us with this feedback. It is our goal to provide customers with a seamless & enjoyable sales experience and I will be sure to address your concerns with my team so we can work towards improving in the future, If you would like to discuss any aspects in more detail, please don't hesitate to call. Thank you for your business, John Kim - General Sales Manager - (310) 274-5200
Gimel the sales associate was wonderful. Honest,...
Gimel the sales associate was wonderful. Honest, hardworking and personable. It made me want to buy my new car with your dealership. Gimel drove the car to my home, was very patient with me when discussing options.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for stopping by to review the wonderful experience you had with Gimel at Jim Falk Lexus of Beverly Hills. We take pride in proving top-notch service for customers and it is great to see that came through to you. Enjoy your new car!