Jim Falk Lexus of Beverly Hills

Loved working with Nora and Hussein. I had a bad experience in the past at another dealership and Nora was extremely transparent and helpful! I love my Lexus!!

Receptionist and sale associate are kind and professional service to us.. Specifically, all sales representatives have outstanding knowledge . The location of this dealer is very convenient.

Beware!!! Brought the IS 350 F sport at Jim Falks. Came here on July 7, 2020; noise came from my rear tires loose backing plate, got a rental and everything. Got the car back on July 9, 2020 with success, but I got home and realized my dash cam doesn’t work I noticed the power plug was in the radar socket and the usb cord was unplugged. The dash cam shouldn’t have been touched in the first place since I brought the car for rear tire problems. I have video evidence that shows my dash cam worked during the warranty work and stopped working on July 8, 2020 17:06:20 this was when the technician took my car for an overnight test drive. I talked to the Service Manager (Josh Kim) showed him the evidence about the problem on 7/10/2020 and he told the service representative (Caneen) to tell me to get a diagnostics on the problem from where I had gotten the dash cam installed. Really? You broke it and your going to tell a customer to get a diagnostics on the problem!? Don’t ever bring your car in here unless you want bad service! I expected everything to be fixed and stayed the same, who expects a problem to be fixed and cause another problem?? But they denied any responsibility. I also came back on 7/13/2020 to see if the Service director (D. Vinci) could help me out but it was the same outcome. He said “how do I not know it broke when you took the car home” uhh because there’s a time stamp that shows the last time the dash cam worked duh... I am really stressed out especially because of the pandemic but your going to add more on top of that? I’ve never been to a service center this out of place and unprofessional, how does a multi billion dollar company like Jim Falks be so lacking?

Beware!!! Brought the IS 350 F sport at Jim Falks. Came here on July 7, 2020; noise came from my rear tires loose backing plate, got a rental and everything. Got the car back on July 9, 2020 with success, but I got home and realized my dash cam doesn’t work I noticed the power plug was in the radar socket and the usb cord was unplugged. The dash cam shouldn’t have been touched in the first place since I brought the car for rear tire problems. I have video evidence that shows my dash cam worked during the warranty work and stopped working on July 8, 2020 17:06:20 this was when the technician took my car for an overnight test drive. I talked to the Service Manager (Josh Kim) showed him the evidence about the problem on 7/10/2020 and he told the service representative (Caneen) to tell me to get a diagnostics on the problem from where I had gotten the dash cam installed. Really? You broke it and your going to tell a customer to get a diagnostics on the problem!? Don’t ever bring your car in here unless you want bad service! I expected everything to be fixed and stayed the same, who expects a problem to be fixed and cause another problem?? But they denied any responsibility. I also came back on 7/13/2020 to see if the Service director (D. Vinci) could help me out but it was the same outcome. He said “how do I not know it broke when you took the car home” uhh because there’s a time stamp that shows the last time the dash cam worked duh... I am really stressed out especially because of the pandemic but your going to add more on top of that? I’ve never been to a service center this out of place and unprofessional, how does a multi billion dollar company like Jim Falks be so lacking?

NOT PROFESSIONAL HAD TO CALL LEXUS COOPERATION IN TX. BEFORE SITUATION WAS RE CONFIDE. I ASKED ABOUT THE SITUATION ON 07/03/2020 THEY TOLD ME NO NO NO NO NO. I CALL THE LEXUS COOPERATION ON 07/07/2020 TOLD ABOUT THE PROBLEM THE ANSWER WAS YES YES YES . YOU WASTED MY TIME AND TIME IS MONEY , BE FAIR WITH ALLLLLLLLLLLLLLLLLLLLLLL YOUR CUSTOMERSSSSSSSSSSSSSSSSSSSS TY TY TY .

I had a great experience with Jemel and Nora leasing my NX! Jemel was fun and super knowledgeable and Nora was really nice and helpful coming to a deal that would meet my budget. (Or ALLLLMOST meet my budget!). The gentleman who did my paperwork at the end was great too! I’m sorry I forgot his name! This is my third lease from Jim Falk and i would use them again for sure!

Mr. Kim Was great and Tim,and Mr Hall. Very helpful. Mr Kim made it happen his energy was Great. I told my sister to look for a car here.

Purchased a low mileage 2 year old Lexus here. Price was very good, car was in great condition, buying experience was low hassle. Sales person was quick to answer my questions before I went in to look at car. Drove almost two hours to Beverly Hills to make this purchase and was worth it. The same car at dealerships closer to me were $2-3k more expensive.

Walked into this dealership looking for a used IS 300 F sport, but actually left dealer ship with a new 2020 F sport. Michel abramovitch; helped us out throughout the test drive. Answered all our questions thoroughly with a lot of knowledge on the model we test drove. Appreciate your help and highly recommend this dealership.

From start to finish. Was very happy with the buying process. Chris and Mathew were great. Alnswered all my questions. Made car buying easy and fun. Thank you