Apple Tree Honda

My wife and I took our 2015 Honda Fit to Apple Tree Honda on 8/19 for planned service on 8/20. The car makes a clattering noise on a cold startup only, so we wanted it to sit overnight before the service technician evaluated the car. The sound was identified by the technician and then we were told the sound was occurring because the engine was low in oil. By the time they called, they added oil and stated they no longer heard the sound. They told us the car was ready for pick up. I asked them to keep the car overnight, since the sound only occurs on a cold start. The service advisor, Joseph Pachacos, called the next morning and indicated he had heard the sound but it would not be covered under warranty because the oil was low. I asked him why this was not documented in the paperwork and he indicated he didn’t update the paperwork after hearing the sound again. We specifically asked for them to check the VTC actuator as this is a well known problem that only occurs on a cold startup. They never checked the VTC actuator and charged over $100 for adding oil. According to Apple Tree, the car holds 3.7 quarts of oil and the car needed 3 quarts of oil. At no point did the low oil pressure indicator light come on. When we picked up the car, I checked the oil dipstick. There was oil spilled around the engine and the oil had been filled much higher than the upper mark on the oil dipstick. As the manual states, “If any oil spills, wipe it up immediately. Spilled oil may damage the engine compartment components. Do not fill the engine oil about the upper mark. Overfilling the engine oil can result in leaks and engine damage.” I spoke with Richard Spring, the shop foreman at Apple Tree, who told me, “I always put an extra quart of oil in my truck.” I called Apple Tree service on multiple occasions and was told the problem was caused by low oil. I explained I have a genuine concern that premise is not corrent (i.e. no oil pressure indicator light and it actually needing much less oil than 3 quarts), but I was told the district parts service manager had been consulted about this and this was their final determination. I asked for his contact information and was told I could not contact him. I called Apple customer service and spoke with Clarissa, who told me she has to believe whatever the dealership tells her and, since they are a private dealership, she cannot change their mind. I called James King, the service manager at Apple Tree Honda. A woman, Terry, took my call and advised me Mr. King would call me to discuss. He did not. In addition to charging over $100 for oil it did not need and spilling oil over the engine compartment, it has now become clear they didn’t attach the under cover correctly after taking it off. Half the bolts and clips from the under cover are no longer attached and there is a loud flapping noise when driving the car. I have concern too much oil has or will damage the engine. All in all, the car is worse off than when we took it there. That is not the type of service I would suggest to anyone. We currently own two Hondas from Apple Tree Honda and 3 other family members also own cars from them. One is currently in the market for a new Honda, but with this type of situation, I cannot suggest he put his trust back in Apple Tree. I ask that Apple Tree refund the amount charged to me and re-evaluate the car properly. They need to drain the overfilled oil, clean up the engine, and reattach the under cover properly. The respectable and correct action for Apple Tree Honda would be to do this. We’ll see.

The day I went to purchase a Honda Fit it was in the 90's and felt much hotter in the Apple Tree lot. Stephanie worked with me for 4 hours, much of it going around that hot lot looking for cars. She was very knowledgeable about the different models and options. Since the plant had flooded earlier in the summer, there aren't many Fits available right now. She told me she would keep looking at other dealers and that she would find me one. About a month later she did, and she delivered it to my home three hours away from the dealership. Very kind, helpful, and friendly. I would recommend her to anyone. Wouldn't recommend Mark, the business manager. When he called, he gave me a different price than I was given at the dealership. I ask if that was because it was a newer year? (It wasn't. My mistake) He responded, "You can go to different different dealerships and compare prices, I don't care!" In a not very nice one of voice.

We were quoted a specific price, went to look at a Subaru Forester, returned less than 2 hours later, and were told by the same salesman that the price was no longer available. We left immediately and went to Milton Martin in Gainesville Ga. where we had a GREAT experience and were treated professionally and respectfully by everyone we saw there. We Always tell everyone NOT to go to Appletree and exactly what happened to us. The salesman was also unpleasant and grouchy.

We were pleased with the help and information Stephanie gave us. She greeted us quickly and showed us a new CRV. She knew a lot about the technology of the car and shared it well. She was able to answer our questions and get us set up to receive the style and color of CRV that we wanted. She put us in touch with Chris and Mark to complete the deal. Everyone was professional and not pushy.

My sales person was Stephanie, it is an understatement to say she was great. She stayed on top of the sale from start to finish. She had the right mix of professionalism and friendliness. Mike in finance was also very helpful and good at the job he performs. Overall this buying experience with Apple Tree Honda was a positive experience.

Airbag recall. I was told it would be an hour or two ..4 hours later I get it back. That was crazy. Not going to recommend honda any more.

I contact Liz Parker online internet coordinator and she was so, professional, she answer all my cuestion about a vehicle, I love Hondas and i always recommend to my family and friends.

Went in for recall on dangerous airbag. Got my car back with airbag warning light on. They said it was just a coincidence and had nothing to do with their service. They refused to plug their diagnostic machine to my car unless I pay them over $120. The manager made me wait on a meeting then had it out with me on the floor in front of over a dozen people instead of talking in his office. Recently they quoted me 1800 to replace a busted boot and bushing. Another reputable garage in town says they will replace the parts new for under 300. They laughed at how Appletree had quoted me separately on parts that come as part of the same assembly. Honda just lost a customer.

I went in for a recall on a dangerous airbag. I got the car back with the airbag warning light on. Appletree says that is a total coincidence that my airbag light came on and had nothing to do with their service. They refused to look at my car without first charging me over $120 diagnostic fee to plug car to their code reader. Manager made me wait for him to have meeting then had it out with me on the floor in front of over a dozen people instead of talking in his office. Recently had Appletree quote me 1800 to fix busted boot and bushings. Another reputable garage in town said they can replace it new for under 300. They were laughing at how Appletree was quoting me separately on parts that come as part of the same assembly. Honda just lost a customer.

Worst experience ever! I would not recommend this place to anyone. They are completely profit centered and do not care about the customer at all. I was intimidated and harrassed into buying a vehicle even though, I had discussed my financial situation and reasoning for saying no several times with the sales rep, but still pushed into the purchase of the vehicle. When I called the sales manager, Matt S, I was still lefy with no help or any answered questions. This was my first vehicle purchase and was a terrible one due to my lack of knowledge and being took advantage of because I am a young, single female.