Apple Tree Honda

I bought a Fit from Apple Tree Honda. The check engine light came on at 15,000 miles. The computer diagnostic codes stated emissions leaks which they could not find, so they concluded I didn't tighten the gas cap properly. Mark, the service rep, claimed the owners manual states the gas cap should be tightened until you hear 3 clicks. I checked, and the manual clearly states to tighten until you hear 1 click which is what I've always done. I was charged $145 because this wasn't covered under warranty. 30 miles after I left the service department, the check engine light appeared again. Mark also made me wait 30 minutes after the mechanics had finished with the car. I finally went to his desk and he said, "they should be bringing your car around any minute". I informed him that my car had been sitting in the customer pick up area for 30 minutes, and the keys were on his desk. He had been busy chatting with his coworkers for those 30 minutes. I had been assigned this particular service rep for the two oil changes conducted there, and I had to search for him down each time the service was completed. This is my first, and last, Honda.

I recently had my Ridgeline serviced at Apple Tree Honda. Service was excellent and as always, Brenda was very knowledgeable about my vehicle. Unfortunately I am unable to do your survey about the experience because DISH is intercepting my emails.

I recently purchased a 2013 Honda Civic from Apple Tree Honda. It has been many years since I last bought a car and I had a lot of anxiety about having to do so. Apple Tree Honda was highly recommended to me and I am so glad I acted on that recommendation. The folks at Apple Tree Honda were so wonderful to deal with. I love my Honda Civic! I plan on being a lifetime customer of Apple Tree Honda. Now I am thrilled to recommend Apple Tree Honda to anyone making their next car purchase. They are the best!!! Susan King First Grade Teacher

Their customer service is abysmal. Bad, close to non-existent. Bought a car recently here. A week later I had a simple question and couldn't get a call back. On my 5th attempt to get ahold of the financing guy, Mike, I was hung up on by the receptionist. Also, HIDDEN FEES. They couldn't even explain the 1k hidden fee which they call Vehicle Prep or something like that. Basically you're just going to get screwed. I got the 4k extended warranty and now I'm having trouble using this warranty. I set up an appointment to have my rims repaired and they told me they have some 3rd party guy come and do it but that he can't work in the rain, so they cancelled the appointment and told me to schedule directly with the guy himself. When I asked them to text me his number they said they would but never did. This place could win my trust back, but it's going to take a little follow through and effort on their part.

I highly recommend this dealership and Betsy Woods. She was extremely down to earth and she helped me find the perfect new Honda for my lifestyle! Very impressed with the entire process and this was my first new Honda! Thank you Appletree Honda and Betsy !!!!

I will not be back to this place, not even to have them put air in my tires! This has been the worst experience I have ever had with any business ever. I got a car from them and in the first week it broke down and left my child and myself stranded in another state (12 hours from home). The service center I was able to get it to was having issues with the warranty company so I called Apple tree to find out what’s going on. One of their sales “managers” told me he would call the company and find out what was going on and call me right back, he never called me back. Called again and talked to another sales “manager” and he was rude and arrogant from the start. Told me “whatever way you and your daughter find to get home and whether the car works or not you’re paying for it.” Who does business like this. I have called multiple times a day every day for weeks to get them to do the right thing and they have been dodging my calls and not returning my messages. They are the most dishonest and cowardly company I’ve ever seen. I will be filing a report with the BBB, Honda of America, and the FTC for clear violations as well as obtaining legal representation to get this matter resolved since they can’t and won’t take care of their customers without being forced to.

The Honda service department and specifically Brenda McCraw did an outstanding job repairing my Honda Odyssey. The braking system was exceptional noisy and the brake pedal went almost to the floor when stepped on. The shop found that the brake pads were installed improperly and that there was air in the master cylinder cables. The service department was able to get me in just before the 4th holiday. My thanks to the whole team for a job well done. You have won another customer!! Dan Gaines

Appletree Honda has been my best car buying experience! Everyone is friendly and very helpful. Betsy took really good care of getting me and my 3 kiddos into a vehicle that is just the right fit for us AND I even made a new friend in Betsy!

Found an 86 Prelude, my daughters dream car.. Working with Jamie and Steve was an excellent experience since we live near Washington, NC.(600mi) away.

I had four recalls on my van. I asked them to fix the ac while they had it. I was charged over 100$ for this service. I even called to make sure the ac was working before I payed. I was told it did. When I got the van back the ac intact did not work, and I was told they would not fix it with out charge. They should have diagnosed it properly when I first brought it in. They did not refund me my money. They also did not address all the recalls so it had to be brought back in for the second time. I will never go to there service department again... I felt extremely ripped off