Castle Chevrolet of Villa Park

I was in the market for a new vehicle, and was looking at the Chevy Malibu (I had heard from several Malibu owners that it was a very good car). I made contact with Castle Chevrolet on-line, and was helped by Ed Speck. Ed provided me a list of available vehicles, and recommended I come in to test drive a Malibu. Once at Castle, I was helped by Sean O'Connell, who was professional, friendly, helpful, and knowledgeable. He was able to provide me with useful information on the Malibu that made me feel comfortable with proceeding with a lease. While time-consuming, the leasing process was smooth and uneventful, and I was able to drive off the lot with my new car. I was very pleased with the experience, and would recommend Castle friends and family.

I was in the market for a new vehicle, and was looking at the Chevy Malibu (I had heard from several Malibu owners that it was a very good car). I made contact with Castle Chevrolet on-line, and was helped by Ed Speck. Ed provided me a list of available vehicles, and recommended I come in to test drive a Malibu. Once at Castle, I was helped by Sean O'Connell, who was professional, friendly, helpful, and knowledgeable. He was able to provide me with useful information on the Malibu that made me feel comfortable with proceeding with a lease. While time-consuming, the leasing process was smooth and uneventful, and I was able to drive off the lot with my new car. I was very pleased with the experience, and would recommend Castle friends and family.

I purchased a great used car from Katie Jasionowski, the service and speed of the process was great. After bringing the car home I discovered a couple of problems. I contacted Castle and their team handle everything in an excellent fashion. Ivan Vujovic was fantastic in arranging to have his team at castle take care of my concerns. I would highly recommend this dealership.

I received the absolute worst customer service from this business! After settling on a deposit (since we are out of state), giving my credit card information over the phone and receiving a SIGNED bill of sale for the SUV contingent on inspection, from David Elsin, your UNETHICAL, sales manager, we received an email 3 hours later stating that the vehicle had been sold to another customer. In said email David Elsin stated, "I had a local customer in my showroom on a slow Thursday night and decided to make the best decision for my store." I don't think you realize the power of social media and a writer with a fire beneath her! Today, I called your General manager, Pat Wells. Not only was he snarky and condescending in tone, he saw nothing wrong with the illegal business practice and we are now concerned that your company has our credit card information. Or was there something wrong with that vehicle and you didn't want it to go through a thorough inspection off-site?? We are also concerned for your future customers. It is clear that your company is more concerned about earning a "quick" dollar more than a loyal customer. The BBB, Illinois dealer licensing, yelp, google, Cars, Kelley Blue Book, business insider and any other avenue will be receiving a scathing review of your shoddy, illegal and unethical business practices! These complaints will cost you a whole lot more in business had you stood by your word and the BILL OF SALE or at least apologized for such HORRIBLE customer service. Your dealership and management is shady, corrupt and unethical and it is apparent in how you handled this sale.

I had an appointment to have the oil changed and tires rotated. I was on time for my appointment and it took 65 minutes to do this simple task. When I took my old car to Jiffy Lube without an appointment it never took more than 20 minutes and then when I got my car back two of the four tires were inflated to below recommended levels so I had to stop at a gas station and put air in them.

I flew to Chicago to buy a car from Castle. They picked me up at the airport and the car was just exactly as I expected!

Service was good, service writer stunk! Joy W is a world better.

If you are looking to upgrade your vehicle, Castle Chevrolet is the place! Dana Dangles (Upgrade Manager) is professional, patient and kind!!! Her interpersonal skills and customer service should be modeled by her peers. She is a GREAT asset to "Castle!"

I use Castle for most of my car repairs. Never had any problems with them. I like using Joy in service because she is very friendly and knowledgeable. It sometimes takes a while to get an appointment but that can be a good sign.

My salesman was Manny Reyes. The process was quick and easy, I was in and out in less than 3 hours, from test drive to paperwork signed. I felt comfortable with my transaction, I didn't feel high pressure or like I was being told different stories. I've been driving my '04 Grand Am GT for a month now and I'm happy with my purchase. Plus free car washes and oil changes!