Reviews
Great dealership overall.
Great dealership overall. Service department is always accommodating. Service manager Kyle Warren always goes out of his way to take care of me and my family. I’ve been following Kyle for many years do to his great work ethic he runs a great service team!! Highly recommend DCH Ford.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thank you very much for trusting our DCH Ford of Eatontown team with your vehicle's care. Kyle and all of us here are happy to go the extra mile for our amazing customers, and we do think of you as part of our dealership family. Your kind words and longtime business are truly appreciated and we look forward to your next visit and beyond.
Don’t do it…
These guy sold me a trade in and about an hour after leaving the dealer my engine like came on took the car back the pit a huge strath that the extended door they gave me a loaner and fixed the lang feel scratch got the car back 3 hours later same exact problem engine came on wouldn’t go out they picked up the car and towed it back to the dealer had over two a week picked it up and the same engine with the same problem and it hasn’t been resolved I mace to another state now they totally ignore me engine still on the dealer ship I brought it too and 4 different machanics they still can’t figure it out I’m going through xxxx because how do you get the car inspected with the engine light on is beyond me I’m still paying but I’m not using it if anyone knows what I can do next please let me know thanks…
- Customer service 3.0
- Buying process 3.0
- Quality of repair 2.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Guillermo, Thank you for bringing your concerns to our attention. We understand your frustration with the issues you are experiencing and want to do everything we can to help. When you are available, please contact me at the number below. I look forward to hearing from you. Kyle Warren Service Manager 732-460-4351
I always take my vehicles to DCH Ford for service.
I always take my vehicles to DCH Ford for service. I call Ms Robinson and she makes me an appointment. She is the sweetest and most helpful person. I drive in hand the service writer my keys, tell him what I want done. I go sit down and relax, they tell me when my vehicle is ready, I pay, say hello to Kyle, and drive out on my way. No grease or dirt in car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Kind words from valued longtime customers always broaden a lot of smiles here at DCH Ford of Eatontown. Thank you so much for continuing to trust us with your vehicle's care. All of us wish you safe travels ahead and look forward to providing the same excellent service you've come to expect when you next visit.
Made me wait over 30 minutes to an hour plus they throw a
Made me wait over 30 minutes to an hour plus they throw a lot of nonsense extras on the price of the car. Overinflated BS pricing what they quote on the site is about 2000 less than they write the car up for. No trust. They give car sale people a bad name
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi Dan, I am sorry to learn you have concerns regarding the pricing and fees associated with vehicle purchase. Our customers like to know all the options they will see in finance up front, so we show you a pricing grid with all the options. They are optional. All you have to do is tell the sales consultant or manager you don't want them and they will pull them out. Please give me a call when you have a moment, I would be happy to learn more about your experience and provide any clarification and/or solution possible. Michael Hull General Manager Mobile: 501.779.4519
Always an easy and haste free experience when having
Always an easy and haste free experience when having service done. Service always welcomes you and keeps you informed throughout your visit.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, I'm pleased to know you have found our team to do a great job at keeping you informed in regards to your vehicles maintenance. We would like to thank you for bringing your service needs to our team here at DCH Ford of Eatontown. If we can be of any assistance in the future please don't hesitate to reach out.
Polite and professional staff.
Polite and professional staff. Repaired issue and worked out the warranty issue. Car is working perfect now
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hi Chip, I'm please to see our team was able to help you address the issue with both your vehicle and the warranty company. We truly appreciate you taking the time to share this positive review and look forward to your next visit with us here at DCH Ford of Eatontown.
Excellent service.
Excellent service. Very little wait time. So easy to deal with. Return customer 4th time over.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for returning to our team here at DCH Ford of Eatontown for your vehicles service. We are pleased to know your wait time is always short and each appointment proves to be an easy process. Until next time, we wish you safe travels!
Professional and timely service. All work was done as...
Professional and timely service. All work was done as expected and explained by staff. I will definitely return.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for choosing DCH Ford of Eatontown! I'm pleased to know our team was able to provide you with professional, timely and quality service. This kind review is greatly appreciated and we hope to see you again soon.
Great customer service and attention. Explained the work...
Great customer service and attention. Explained the work and all involved. Loaner car worked well.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for having your vehicles serviced with our team here at DCH Ford of Eatontown! I'm pleased to know you were provided with excellent communication throughout and hope to have you back for any future maintenance needs.
This is by far the best dealership and service team...
This is by far the best dealership and service team around. Always happy with the service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for these kind words about our service team, Rachel! We are happy to have provided you with quality service and excellent customer care. Until your next visit with us, we would like to wish you safe travels.