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Peter Pan BMW

(790 reviews)
2024 consumer dealer award
View 4 awards
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award

Reviews

(790 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Peter Pan BMW from DealerRater.

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I worked with Adam Locke through the Costco buyer...

I worked with Adam Locke through the Costco buyer program. The configuration I wanted wasn't available anywhere, so we placed a custom order. The process was smooth, pick-up went great, and no pressure anywhere. Highly recommended!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you for visiting Peter Pan BMW, Bill. We will be sure to thank Adam for providing you with a smooth and pressure-free experience. We look forward to working with you again.

I had a custom order for my new X4 with Patrick Castano,...

I had a custom order for my new X4 with Patrick Castano, he's the best, very responsive all the time even in the weekend, their pricing is very competitive after all the quotes from 4 dealers in the same area. Highly recommended The order took 6 weeks due to holidays but everything went great

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Wai Wong does a great job of explaining problems,...

Wai Wong does a great job of explaining problems, solutions and timing — she always exceeds my expectations! I really like the courtesy of staff at Peter Pan — they aim to please!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Very friendly folks and organized. Didn’t feel pressure...

Very friendly folks and organized. Didn’t feel pressure to have to make a purchase or add on things. Ended up with an amazing car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

We had a very pleasant experience. The car was just as...

We had a very pleasant experience. The car was just as advertised and was handed to us in pristine condition. Thank you Peter Pan BMW.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

My Advisor Roberto was very professional and made good...

My Advisor Roberto was very professional and made good recommendations. I didn’t feel pressured and took his advice on some additional maintenance that was needed. Work was done within time promised. Great experience from start to finish.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

35 years dealing with Peter Pan so I must tell you that I...

35 years dealing with Peter Pan so I must tell you that I am extremely pleased with the service. I find all service representatives to be extremely helpful and seemingly very caring about their customers

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Kenny Lew is the best.Great service representative..Got...

Kenny Lew is the best. Great service representative.. Got us in and out on schedule. Provide a nice clean loaner. All staff were very friendly

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Everything was good but they told me we will vaccum car...

Everything was good but they told me we will vaccum car as complementery but didnt do. Feel something is different after service. Didnt feel right

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your overall positive feedback for Peter Pan BMW! If there is anything further we can help with, please do not hesitate to reach out. We hope you have a wonderful day!

I was Greeted when I arrived and the the communication...

I was Greeted when I arrived and the the communication was wonderful with texting I got a nice loaner car while my car was being serviced.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share your positive service experience with Peter Pan BMW. We're always happy to help you out. See you again at the next maintenance milestone!