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Lexus of Cerritos

(3,661 reviews)
Visit Lexus of Cerritos
Sales hours: 9:00am to 9:00pm
View all hours
Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 8:30am–9:00pm
Sunday 9:00am–9:00pm
2013 national dealer award
View 3 awards
2013 national dealer award
2025 consumer dealer award 2024 consumer dealer award
New (888) 337-5249 (888) 337-5249
Used (888) 337-5218 (888) 337-5218
Service (888) 699-2313 (888) 699-2313

Reviews

(3,661 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Cerritos from DealerRater.

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I had a great experience with this car service team!

I had a great experience with this car service team! They were able to take in my car quickly, and everything was completed by the end of the day. My car had been shaking every time I braked, and they diagnosed the issue right away — turned out one of the rotors needed replacing. After the repair, the car drives smoothly again, just like new. Joe, my service rep, was fantastic — professional, communicative, and very helpful throughout the whole process. Highly recommend their service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

REGGIE IS THE BEST AMAZING DEALER.

REGGIE IS THE BEST AMAZING DEALER. Was in the best interest of the customer. Honest and reliable. Best customer service. Could not recommend him enough

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

This dealership is always excellent.

This dealership is always excellent. Very friendly staff, organized, and very accommodating. I worked with Sharon at the service center, and he was terrific! Will definitely schedule my appointments with him from now on.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service person knowledgeable and helpful.

Service person knowledgeable and helpful. I had appointment. Lara was on time. Stayed on top of techs to keep me updated on time

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

With no appointment made I have been helped right away.

With no appointment made I have been helped right away. Sal my advisor is great at explaining everything in details. Thank you Sal for your guidance.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Crystal, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

This was my 1st 5,000 mi maintenance with Lexus.

This was my 1st 5,000 mi maintenance with Lexus. Everyone was polite and professional. I was surprised with the live video update. It was great seeing the process!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

My wife was a bit late for her 7 am appointment but still

My wife was a bit late for her 7 am appointment but still received punctual and polite service from the rep. She said she thought everything went easy and smooth.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Eduardo, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

No Haggle, straightforward.

No Haggle, straightforward. very busy dealership. Bought a used Lexus I saw online and am happy with my purchase. Waited hours to get into finance department but once in the transaction was smooth. Would have appreciated more time spent with features the car has instead of being told search YouTube but the car is beautiful and drives great!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, we truly appreciate your honest feedback. Thank you for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

From the beginning to the end, everything went smoothly

From the beginning to the end, everything went smoothly and expeditiously. It helps when everyone you come in contact with is extremely knowledgeable about the company and the car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Veronica, it is great to read such wonderful comments about your recent experience with us! Feel free to stop by if you ever need any more help.

HENRY.

HENRY. IS. THE. BEST. And everyone else, too! Finance, the sales manager, Brian, the GM, and absolutely everyone we met there. They’re all amazing - go see Henry ; he’ll take care if you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!