Reviews
The service provider was punctual and detailed oriented.
The service provider was punctual and detailed oriented. Explained in detail the WO performed. Also suggested what more needs to be done.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
The most laid back car buying process I’ve ever been
The most laid back car buying process I’ve ever been through. Kareem was wonderful, he’s very intelligent and works for his customers. Plus he smells good :) I recommend spending your money here!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, we are very happy we could provide you with a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Will Rivera at this dealership got me into a car I liked
Will Rivera at this dealership got me into a car I liked and out the door in time for me to make it to work in the evening, and was very nice and accommodating along the way. The whole experience was smooth and frictionless
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I bought a used car here with Will Rivera and it was a
I bought a used car here with Will Rivera and it was a wonderful experience. Quick and easy, gor out within an hour and a half with a test drive included in there.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Michal, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Purchased a vehicle which had transmission issues within
Purchased a vehicle which had transmission issues within the first week of purchasing. Dealer will not honor the 15 day/500 miles warranty which is state law. Refuses to repair the vehicle even after it was verified by a technician there that the transmission has failed.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Bought my Ascent in 2022 from Napleton and have had all
Bought my Ascent in 2022 from Napleton and have had all my maintenance done there. Super easy to schedule thru the app, always a nice experience working with Keith and always fast professional service including a car wash. Thanks Napleton. Now when will Subaru come out with a hybrid Ascent?
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
David F was extremely knowledgeable and helpful during
David F was extremely knowledgeable and helpful during our experience. He took time to make sure we ended up with the right car for our family's needs.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Kathleen, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
The staff is very knowledgeable and professional.
The staff is very knowledgeable and professional. It makes bring my vehicle in for any service a good experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dealership ghosted me.
Dealership ghosted me. Made an offer, they never replied. It is too bad for them I probably would have bought the car.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello, we regret to hear that you had this experience with us. If you are willing to give us another chance, please contact us at subaru@napletonmail.com so we can understand your situation better in order to try and turn your experience around. Thank you, Napleton's Schaumburg Subaru General Manager Chris Napleton subaru@napletonmail.com
Service writer knowledgeable and took care of the problem
Service writer knowledgeable and took care of the problem quickly and thoroughly.. Have always had good service from this dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair