Reviews
Great experience both times I've been there to purchase
Great experience both times I've been there to purchase my Subaru! Russ is very knowledgeable and makes the whole process super easy. I appreciate his honesty, and openness. Makes me feel like we've been friends forever, due to his great personality. Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great experience from first meeting Kareem to driving
Great experience from first meeting Kareem to driving away with my car. I was very comfortable in all interactions.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I am very happy with the service that I receive at
I am very happy with the service that I receive at Napleton Subaru. I get good prompt service and they inform me well for any work needed for my car before proceeding. In my case I was informed that my battery was indeed defective and that it was still under warranty since it was less than two years old. It was replaced for no charge with a better battery under the new revised specs guidelines.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Very professional and helpful would recommend to anyone
Very professional and helpful would recommend to anyone looking for a capable dealership for their Subaru needs
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Anthony, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.
John was a pleasure to deal with.
John was a pleasure to deal with. Very knowledgeable. No hard sell here. Just makes you feel comfortable and confident with your choice. I will definitely be back to see him for my next car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Colleen, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
The dreaded low tire pressure lite came on in my 2014
The dreaded low tire pressure lite came on in my 2014 Subaru and did not turn off even after the tire pressure was corrected so I stopped by Napleton Subaru and Antonio explained in detail what it could be and what the cost would be to fix it. I really appreciated the time he took to explain my options to me!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Gramma, we're happy you found our staff to be so supportive during your experience here at Napleton's Schaumburg Subaru. Our team is available should you require any extra help.
Keith and the boys did a great job on my first car
Keith and the boys did a great job on my first car service. I am very grateful to be assured that my car is in top shape. Kuddos to you guys in Subaru Napleton Sch!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Anne, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.
Thank you to John Gomes!
Thank you to John Gomes!! Always knowledgeable and helpful with the Subaru product line. He went above and beyond to help me with accessories for my 2025 Forester. What an amazing vehicle!! Just like John said it would be!! Thank you to Mr. Gomes and the entire staff at Neplton!! Always making the customer's needs a priority!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We purchased a Subaru Ascent from RUSS HARRIS and we are
We purchased a Subaru Ascent from RUSS HARRIS and we are very pleased with his services. He was very knowledgeable, kind, considerate and helpful! We highly recommend him when looking to purchase a car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Keith and Anthony get your car in as fast as possible and
Keith and Anthony get your car in as fast as possible and make sure everything is done right!
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- Overall experience 5.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Betty, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!