Reviews
Anthony and the rest of the team those are great group of
Anthony and the rest of the team those are great group of guys every time since I’ve started bringing my car up there. I get great service cars always treated right always great customer service from those guys.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Nick Saidai nick.saidai@russdarrow.com
Predatory lending practices towards female customers.
Predatory lending practices towards female customers. Tries to hide additional costs in finale cost of vehicle. It’s unsettling going into a dealership knowing that just because you are a female, that they are going to try and rip you off. These are sexist discriminatory practices.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out. Nick Saidai nick.saidai@russdarrow.com
Great service, spent time to show the issues I had,
Great service, spent time to show the issues I had, concerned with safety my safety,
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Mazda of Greenfield. Nick Saidai nick.saidai@russdarrow.com
Usually great experience.
Usually great experience. A little nerve wracking with my spark faulty part in last visit. Service finished w/oil change, brake fluid as and spark plug replacement. After I left the dealership immediately after the turn right on highway 100 my car shook and lights galore showed up for engine and ! Symbol showed up. I understood faulty spark plug but why was there no proper testing done. When I u turn to go back to dealerships I couldn’t even press on the gas to pass it was so slow to move. I felt that was a bit nerve wracking to experience right after service at the dealership not even 1 1/2 mins out.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Mazda of Greenfield. We look forward to having you as one of our valued customers for many more years to come! Nick Saidai nick.saidai@russdarrow.com
Sales was good to work with and friendly.
Sales was good to work with and friendly. They presented options to keep within our price range. My son was happy with the car he was able to get!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Mazda of Greenfield. Nick Saidai nick.saidai@russdarrow.com
Went in based on a cars.
Went in based on a cars.com posting of a used car. Was contacted promptly and an appointment was made to drive and look at the car. After a test drive and discussion about moving forward based upon the advertised price, I was told that because they had done some work to the vehicle prior to our arrival, that the price would actually be $2000 more than advertised ($300 worth of parts and $1700 in labor). The definition of bait and switch. Ultimately, they agreed upon the advertised price but the fact that it was even brought up and discussed blew my mind. I was also surprised to find a $500 service fee that was slipped in there as well. Was it a terrible experience? No. But I’ve consistently had much better experiences at other dealers.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Nick Saidai nick.saidai@russdarrow.com
They made it happen with my trade.
They made it happen with my trade. I am now in a Leasing agreement with Mazda and happy. Thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Nick Saidai nick.saidai@russdarrow.com
I purchased my car there And have taken it there for all
I purchased my car there And have taken it there for all the service it requires. The people are always friendly and get my car in as soon as possible
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Nick Saidai nick.saidai@russdarrow.com
They were very professional didn’t pressure me at all.
They were very professional didn’t pressure me at all. Gave me options for financing. This is the second Mazda I’ve got from them because I like the way they treat their customers definitely worth the drive from Mount Pleasant.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Russ Darrow Mazda of Greenfield! Nick Saidai nick.saidai@russdarrow.com
Salesman Darin was friendly and very knowledgeable about
Salesman Darin was friendly and very knowledgeable about the car. Dealership was clean. Sales manager was pushy.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Nick Saidai nick.saidai@russdarrow.com