Reviews
Quick service and great customer service.
Quick service and great customer service. They checked my car throughly and sent me a video.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Nick Saidai nick.saidai@russdarrow.com
Slow, poor service.
Slow, poor service. Car was finished long before I could pay to leave. Little communication.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
I was pleased with my technician, Michaele R, but
I was pleased with my technician, Michaele R, but frustrated with how backed up the department was despite having an appointment
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Russ Darrow Mazda of Greenfield. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Nick Saidai nick.saidai@russdarrow.com
Love this place.
Love this place. They said it would be 2 1/2 hours to service my car, it was done way before that. I never have a problem when I come here.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Russ Darrow Mazda of Greenfield. We appreciate your business and hope to see you again soon! Nick Saidai nick.saidai@russdarrow.com
I got the car I wanted with no pressure or issues.
I got the car I wanted with no pressure or issues. Ethan listened to what I wanted and got me a better financing option.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Russ Darrow Mazda of Greenfield! Nick Saidai nick.saidai@russdarrow.com
Good service, kind and warm staff.
Good service, kind and warm staff. I was able to ask all the questions and get clarified with my concerns.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Nick Saidai nick.saidai@russdarrow.com
I would never purchase a vehicle from them again.
I would never purchase a vehicle from them again. The sales person went back on his word., misled about the availability of used cars in order to push me into a new vehicle. Told me I could use my old vehicle as a trade-in and then backed out of. It was a complete disaster. The positive is that I really do love my new car, but I wish I would have spent my time and money elsewhere.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Nick Saidai nick.saidai@russdarrow.com
Amber kept me informed but the amount of time the repairs
Amber kept me informed but the amount of time the repairs took could be improved.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Mazda of Greenfield. We look forward to having you as one of our valued customers for many more years to come! Nick Saidai nick.saidai@russdarrow.com
Everyone is friendly, service explains things well,
Everyone is friendly, service explains things well, service pricing is transparent, and work is done accurately.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Nick Saidai nick.saidai@russdarrow.com
I completed a web of form to get my 2018 Mazda CX-5
I completed a web of form to get my 2018 Mazda CX-5 service and when I arrived at the dealership, they did not have a record of my reservation. However, the service advisor was kind enough to still get me in for my tire rotation and oil service in spite of my apparently not having an appointment. Im very grateful for their great service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Mazda of Greenfield. Nick Saidai nick.saidai@russdarrow.com