Reviews
Great to work with was very knowledgeable and inviting.
Great to work with was very knowledgeable and inviting. I was in and out really fast.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Mazda of Greenfield to be a positive one. Please don't hesitate to reach out if you need anything else. Nick Saidai nick.saidai@russdarrow.com
Amazing customer service!
Amazing customer service! Anthony kindly educated me on what was possibly wrong with my car and answered my questions to the best of his ability!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Mazda of Greenfield, we look forward to having you as a valued customer for many years to come! Nick Saidai nick.saidai@russdarrow.com
Came in for an oil change.
Came in for an oil change. They were busy, but friendly and efficient. I will use them again in the future
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Mazda of Greenfield. We look forward to having you as one of our valued customers for many more years to come! Nick Saidai nick.saidai@russdarrow.com
Fast, helpful, and made the whole process super easy for
Fast, helpful, and made the whole process super easy for me. Thank you for your help!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Mazda of Greenfield. Nick Saidai nick.saidai@russdarrow.com
Increased price at the last moment Wait time was in the
Increased price at the last moment Wait time was in the hours, wasted a lot of time sitting. Did not feel valued
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Kevin, we're sorry that you didn't have a completely satisfying visit. Would it be possible for someone from our management team to contact you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Nick Saidai nick.saidai@russdarrow.com
The advisors I’ve worked with were very professional.
The advisors I’ve worked with were very professional. The sales person was also professional. Aside from that, my experience has been disappointing.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry that you didn't have a completely satisfying visit. Would it be possible for someone from our management team to contact you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Nick Saidai nick.saidai@russdarrow.com
When I arrived I was addressed directly by a service
When I arrived I was addressed directly by a service writer. He did assist me with questions I had regarding operation of the cruise control.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Russ Darrow Mazda of Greenfield. We appreciate your business and hope to see you again soon! Nick Saidai nick.saidai@russdarrow.com
I had a decent amount of work done, some under warranty,
I had a decent amount of work done, some under warranty, some not and Maxwell was excellent to work with. He is patient and easy going and made the process really smooth and efficient.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Mazda of Greenfield. Nick Saidai nick.saidai@russdarrow.com
Car services had two other cars in lot and took an hour
Car services had two other cars in lot and took an hour and a half to do an oil change. Then took another 15 mins just to get my paperwork from service rep desk to receptionist. And person who did oil change forget to reset it on car. This isn’t the first or second time it’s taken an unreasonable time to do an oil change. Very frustrating
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Nick Saidai nick.saidai@russdarrow.com
Work is done timely.
Work is done timely. Staff is friendly. I never feel pressured or uncomfortable with service or recommendations.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Nick Saidai nick.saidai@russdarrow.com