Toyota of Greenville

Manny Quinones did his best to get me into the vehicle I needed. So happy to have worked with the crews at Toyota Greenville SC

Extra mile help from Jason Hofmann including dealing with some follow up items concerning my disappointment with car’s interior. Driving rain didn’t discourage him. Work done was on time and no cost brake check made me smile.

Last month I bought a new car there. Two (!) salesmen and one financial manager worked with me. After I signed all the documents, a very unpleasant surprise was waiting for me that none of these three people warned me about. They gave me only one key fob with remote control. Moreover, in the end of the process, they said that they don't know how many key fobs I am supposed to get with that model, and they suggested to contact next day when a person who is supposed to know this will be there. Next day, nobody answered when I called. Of course, when I called in two days and they answered, another manager said that only one key fob with remote control comes with that model and suggested to spend $330 to buy another one. After some bickering they suggested to reduce it to $200. I understand that Toyota may sell some models with only one remote control but this is something that the dealership is supposed to warn you about. My car was not the first car of that model that they have sold, so either their salesmen and managers don't know what they do or they simply hide information that can impact your decision because two key fobs with remote control is something that you can expect to get when you buy a new car. It is a basic thing that they should warn you about! A phone call with their manager after two days was also ridiculous and frustrating. He asked me if I think that they need to warn me about everything that may raise questions! Worst car buying experience I've ever encountered. I am extremely disappointed about what they did as it ruined all the good feelings that you may expect when you buy a new car! I worked with 3 people when I bought this car, so it is not a fault of a single person, it is probably something that they normally do.

I searched the Toyota website online and was able to build and find the 2019 Highlander that I wanted. I arrived at Toyota of Greenville and was immediately greeted by Anthony. I told him what I wanted and he was able to locate the Highlander I wanted. My trade in and purchasing transaction was very efficient and painless. Anthony was very pleasant to work with. I left the dealership driving my new beautiful Highlander because Anthony made sure I was knowledgeable about the operations of the vehicle. This wonderful Toyota associate deserves a raise!.

This dealership very blatantly uses false advertising and then an bait and switch technique to generate leads and sales. I was emailed an offer that explicitly stated they would give me 110% "over" KBB trade value. I contacted the dealership regarding this offer and in its place they offer me 110% "of" my KBB trade value. Clearly there is a difference between "over" and "of" and they never acknowledged this nor would they make and off that came close to the 110% "over" KBB trade value. They basically would offer the 110% "of" and to get to that point had to be pushed. Clearly false advertising which they have never acknowledged. I walked away from their last "best" offer as it was well short of what I was emailed. Beware this dealers and they very demonstrably have shown a false advertising followed by a bait and switch approach. I can't in good faith recommend Toyota of Greer either but would steer people to Dave Edwards Toyota. I should also add I took my wife vehicle in for service in 2018 and found their service department to be condescending and far from friendly. I have since service all 3 of our Toyota's at another dealership. I am contemplating my next steps regarding their sales practices as I am not a happy camper about their those practices and find them at a minimum to be unethical, unfaithful, and patently false. I wonder how many others received the same false advertising via email. Might be interesting to get together and see what our options are. Might see if I can find them via social media as a start.

We spent months choosing which car to buy. Toyota of Greenville had what we wanted at a great price. It was worth the two hour drive. Thanks, Steve!

I bought a certified Rav4 from Sean Fogelson. Very positive experience, not pushy salesman and very patiently walked me through the process, as it was my first time buying a car.

Thanks JD and Toyato of Greenville for helping my mom have the best experience at your dealership.So adorable you. Smitty, thanks for having the perfect car and color picked out. Thanks you guys are great!!

Mike was very patient and helpful until he found the perfect car for our needs. We bought a used Toyota Venza from him. Highly recommended!

Everyone we met at Toyota of Greenville was courteous and professional. Our salesman Austin was really easy to work with. He was knowledgeable, very personable and was able to answer all our questions. We really appreciated his approach.