Toyota of Greenville

Brought my 2013 Tundra in for extensive warranty repairs last week. Stephanie Powell was my contact person in the service department. 100 % professional job from Stephanie-best I’ve ever dealt with!!! Kept me posted daily with details on the status on my truck, while providing a “loaner” vehicle for me to drive while the repairs were being performed. All my future appointments for service will be made directly with Stephanie. Toyota of Greenville is very fortunate to have her on their team.

I typically do not write reviews but what happened to me today was worth letting others know. A vehicle has been verbally committed to me by a sales associate. I was told to come in the morning with a retainer fee of $1000 to hold the vehicle. It had just gotten in the day before so it was not cleaned, inspected etc. Upon getting to the dealership in the morning with cash in hand I was told to wait in the lobby. The salesman had called me as I pulled in the parking lot and told me to give the money to the GM Michael O'Leary. Upon entering the lobby I was told to wait and another salesman tells me that the car is being sold right now. They were running numbers to a random person who had just walked in. They just told me sorry and the car is being sold. This was immoral and unethical. To be led on by these people as I took all the steps to reserve the car I wanted. Very disappointed and I will surely spread the word to not use this business. Bottom line is that’s not how you treat people. Never again will I step foot in this place. Don was a great salesman and I appreciate him trying to reserve the car for me. The issue is with the manager and management. Go back to Ethics 101.

This place is absolutely awful. They sold a vehicle that was noted to reserve for myself and as I was walking in with $1000 cash for a retainer fee, they were selling the car to someone else. Unethical and non trustworthy to the core.

I was interested in purchasing a Highlander Hybrid Platinum. Salesman contacted me about what I wanted. Told him I wanted the Moon Dust with the glazed caramel interior, running boards, paint protection film: hood and door. Was told he would need to search. A couple of days later salesman got in touch with me said they found one and messaged me with the specifics on the car. We agreed on a price with the dealership including carpeted floor mats. Salesman said if I wanted it, I would need to put down a deposit, which I then paid $1000. I was told by the salesman they had the dealerships name put on the car to be delivered to them. After 4 weeks I emailed the salesman about any word on delivery. He did not respond. I then texted him, he responded with "can I call you for a short phone conversation". When he called, he now said they could not find the car with what the color I wanted. Would I be interested in another color. We said NO. I got no explanation as to what happened with the car they sent information on. I feel like I was misled at the very start that a car was found. I have dealt with this dealership for 5 years for service ( which was top notch) on our 2012 highlander. I wish I could say that for the sales department. As of right now I will no longer give then my business. I will take my business to another Toyota dealer who will treat me better.

I purchased 2 new cars here. Same sales rep, he was awesome. Had great service on my car. Now i've moved out of state and traded my car. I've left multiple messages for multiple people in finance for 2 weeks to get info on cancelling my extended warranty and service plan with NO response. I've now email and communicated live chat on their website. Still NO response. So my last experience with them has been terrible

I bought 2 new cars from here. Our sales rep was awesome. The service department was great. Now I've move out of state and traded my car. I've left multiple messages for multiple people for 2 weeks to get information on cancelling my extended warranty and services plan. NO ONE has returned by calls. I've now emailed and did live chat on website with no return call. So my last experience with Greenville Toyota is going to sour me on my entire experience.

Mike O’Leary is the best! Great personality, very sweet, outgoing and a hard worker! Toyota has an Awesome General Manager! Thank you so much for what you do!

Himanshu Desai was excellent setting up my system with my smart phone. He came out and did a complete job and was very courteous and respectful to a seventy-six year old man. Hwe also set up all the settings on the assisted driving program. All this should have been done by the original salesman, but he was too busy to do it. Himanshu also tried to reach me when I drove off and left my walker behind in the parking lot. When I got back to the lot about ten minutes later, he was right there and ran out to help me.

I appreciate that fact that Jason was so helpful and resloved an issue I was having with the molding on my car weather stripping, it makes such a difference when a person helps someone else and take a stress off of ones mind. I thought I'd have to buy a new weather stripping but Jason put it in for me by fixing the one I have. Thank you So much, I appreciate good customer service. I will come back and ask for Jason when I need help! **********

Darrell Washington, Toyota of Greenville, SC I cannot say enough about the awesome and straightforward experience I had from the moment I called this dealership and spoke with Darrell. I had been shopping for a specific Toyota Model for over two months, visited 3 local dealerships, and spoke with two others by phone. The 3 in-person visits each lasted a minimum of two hours while the salesperson basically went from insinuating he would be giving me the best deal he could, but in the end, there was actually no deal. The other two phone visits were pretty much the same - a Costco discount, but that was all. Long story short, each dealer gave me a quote of what they said was the Costco discount, but then informed me that if I used that discount, I wouldn’t be eligible for additional Toyota dealer discounts, NOR would I be eligible for any of their Toyota special financing. (Their dealer discounts were minimal) Even though Toyota Greenville was a two hour drive from me, I decided to check with them. I emailed the same specs I had given the other dealers to Darrell, I did not tell him what the other quotes were - just that I felt like I was being taken advantage of. Within minutes I received a quote from Darrell via email , which included the Costco discount, plus his dealership discount, and finance options as well..The difference in final cost was almost $6000 for the same exact car. I let him know I wanted the car. He had to secure the car with a “swap” from another dealer which took a few days. When the car arrived, I had just gotten out of the hospital and was unable to make the drive to pick up the car for a few weeks. Darrel overnighted the paperwork to me so I could read it and sign, and within a few days he took his time to make the 4 hour drive and delivered the car to me. I never even had to go into the dealership. I recommend Darrell to anyone interested in purchasing a Toyota. Best and easiest car buying experience I have EVER had. Their customer service is the absolute BEST. LOVE TOYOTA!