Toyota of Greenville

Leased a 2016 avalon and when lease was up, tried to purchase. Wanted to have me pay monthly payment a lot higher than lease payment. I could purchase a 2019 for the monthly payment stated. Then having to pay a disposition fee ($350) to return which I was not aware of at time of lease. Read lease agreement carefully, Toyota tries to squeeze every penny out of its customers. This car was returned in pristine condition and 18K miles. Toyota has lost a client for life!

I had an excellent experience at this dealership! Everyone was extremely kind and personal! HD was incredibly caring and knowledgeable! I could not have asked for a better experience! I will definitely be recommending this dealership! I’m very happy with my new Toyota Rav 4!!

Routine service with scheduled appointment. 1 hour into visit, was told that vehicle would be ready in no more than 30 minutes. 1 1/2 hours later finally got it back with outrageous bill. Didn't feel appreciated as a repeat customer and didn't feel charges were appropriate for service provided.

Manny Quinones did a great job. He was friendly and knowledgeable. He had the car we were looking for ready for our test drive and overall everything was great.

Excellent performance from all at Toyota of Greenville. My salesman Manny went above and beyond along with Corey to make everything possible for me today. The staff is extremely helpful and friendly and I appreciate all that they did for me.

Napoleon Gillard was the best salesperson! I would recommend him to anyone looking for a car at Toyota of Greenville. He was so helpful and had extreme knowledge of the vehicle.

We made the mistake of purchasing a 2019 Highlander . It has defective software which has caused us to have to take it in twice. The fist time after many hours they could not come up with the fix. They told us they would research the problem so they could fix it when we brought it back. It is back and they are " researching again the problem. Guess a month is not long enough for them to find the answer. This is a 45,000 purchase and their attitude is they don't care. RUN AWAY! We will never purchase from this dealership again.. We have to much money and time in this. As I told Jason if I wanted to spend my time getting a car repaired I wouldn't have put so much money in a new car. I would have bought a cheap car used car.

Manny Quinones did his best to get me into the vehicle I needed. So happy to have worked with the crews at Toyota Greenville SC

Extra mile help from Jason Hofmann including dealing with some follow up items concerning my disappointment with car’s interior. Driving rain didn’t discourage him. Work done was on time and no cost brake check made me smile.

Last month I bought a new car there. Two (!) salesmen and one financial manager worked with me. After I signed all the documents, a very unpleasant surprise was waiting for me that none of these three people warned me about. They gave me only one key fob with remote control. Moreover, in the end of the process, they said that they don't know how many key fobs I am supposed to get with that model, and they suggested to contact next day when a person who is supposed to know this will be there. Next day, nobody answered when I called. Of course, when I called in two days and they answered, another manager said that only one key fob with remote control comes with that model and suggested to spend $330 to buy another one. After some bickering they suggested to reduce it to $200. I understand that Toyota may sell some models with only one remote control but this is something that the dealership is supposed to warn you about. My car was not the first car of that model that they have sold, so either their salesmen and managers don't know what they do or they simply hide information that can impact your decision because two key fobs with remote control is something that you can expect to get when you buy a new car. It is a basic thing that they should warn you about! A phone call with their manager after two days was also ridiculous and frustrating. He asked me if I think that they need to warn me about everything that may raise questions! Worst car buying experience I've ever encountered. I am extremely disappointed about what they did as it ruined all the good feelings that you may expect when you buy a new car! I worked with 3 people when I bought this car, so it is not a fault of a single person, it is probably something that they normally do.