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Country Hill Motors of Merriam

(165 reviews)
Visit Country Hill Motors of Merriam
Sales hours: 9:00am to 7:00pm
Service hours: 9:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 9:00am–5:00pm
Tuesday 9:00am–7:00pm 9:00am–5:00pm
Wednesday 9:00am–7:00pm 9:00am–5:00pm
Thursday 9:00am–7:00pm 9:00am–5:00pm
Friday 9:00am–6:00pm 9:00am–5:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
(913) 534-8854 (913) 534-8854

Reviews

(165 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Country Hill Motors of Merriam from DealerRater.

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Nice place to sell your car

Nice experience in selling my car. They give reasonable price. The process is fast. I went to 4 dealers before. This one is the best.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great experience

Great place to get a car. They have been easy to work with. Tanner Smarker has been so helpful. He listened to my needs, sold me a great car, and replies to all questions!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Awesome!

Great place and great people. The process was very fast and super easy. We will definitely be back for our next purchase. Everyone was friendly and there to make customers happy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Experience

We had a great experience Everyone was very friendly and helpful. They answered all of our questions and best of all no pressure. They take a very consultative approach to helping customers find the right car for their state’s needs. We were in and out within an hour and drove our new car home that same day

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Recommended to People

My daughter was looking for a car and found what she wanted here. Everyone was very kind and helpful with us. If you’re looking for a car, you should go here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Place!

The people who work here are very kind and great. They had the vehicle I was looking for. Recommended for people who are looking for a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Deceptive Business Practices

If you're looking for a non-transparent, deceptive dealership you've come to the right place! On Oct 10, 2019 this business purchased my 2016 Corvette Z51. What they fail to disclose, because of their low standards/ethics is that the vehicle was involved in an accident so severe that the airbags deployed! Don't expect the xxxxxxx sales team to offer that information up prior to an attempt at screwing you, the consumer over! My mission, post as many negative reviews as possible to get the word out and expose this business for what it is! Deceptive Business Practices? Missouri Attorney Generals Office will be in contact soon. Guaranteed! Regards

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
3 people out of 3 found this review helpful.

Deceptive Business Practices

If you're looking for a deceptive dealership you've come to the right place! On Oct 10, 2019 this business purchased my 2016 Corvette Z51. What they fail to disclose, because of their low standards/ethics is that the vehicle was involved in an accident so severe that the airbags deployed! Don't expect the xxxxxxx sales team to offer that information up prior to an attempt at screwing you, the consumer over! My mission, post as many negative reviews as possible to get the word out and expose business practice! Regards

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Dear Kieth Guy, I have personally tried to contact you now three times both by calling your cell phone and text messaged you. You are the one selling us your car and your car has these issues - I do not understand why you are upset about your car having a previous accident? Furthermore - you have a payoff on your car which we agreed to make on your behalf and pay you the difference once we receive a free and clear title with a notarized lien release. You are not returning my calls but instead spending your time trying to damage our reputation. I have your number as 816-489-9535. My cell phone number is 913-808-7008. I encourage you to call me. - Danny Zaslavsky, GM

Why didn't I have a good experience?

I went online and read reviews before I inquired about a vehicle. I thought that I would have a good experience since it seemed like many people did. Unfortunately when I left, I felt like they took advantage of me. I asked reasonable things such as, a receipt for a part I asked to be fixed. They would not replace a part that needed to be changed, so I said fine I will pay for it to be replaced. They offered to put it into my financing so I said that was fine. When I came to get the vehicle, I asked for a receipt for the work but was told No. That he will send me a copy of the CarFax once it is updated. When it came to signing my papers (WATCH OUT FOR THIS PART) they tried to tell me my bank saved me X amount of money because they decided to give me a 60 month car loan (I applied for a 60 Month Loan). He did not lay out the options I had for a warranty. His speech went something like this...” So with a ....warranty plus gap the lowest payment amount will be X. All I have to do is confirm your address.” I said I do not want anything extra, he went on to give me a different dollar amount with a different warranty. This happened about 3 times and he would not give me the dollar amount without GAP insurance. It is my choice if I want to purchase Gap yet I felt like I did not have one. They also did not have an itemized list on my loan. They only had a start price which was 1000 more than the car was listed. Of course, they had my sales tax listed, their paperwork fee, and the gap but there was no were listed what the actual price was for the repairs I requested. I also left a deposit on this vehicle, which they had the vehicle listed on their website yet it took two weeks to get to their dealership. I had to remind the man I was working with 3 times to refund the deposit. A couple of days later, I called the manager. I asked for a receipt and told him of other concerns that I had since I have bought a vehicle earlier this year (with a bigger dealership) and had the best experience. The manager wanted me off the phone as soon as possible. He did not want to hear how I thought that things were shady, that I was told I could not have a receipt, the car was not full of gas and how things did not seem transparent at all. All he had to tell me was he has ran the shop for 14 years and he would get the receipt. Two hours later, I was sent a photo of my receipt marked with the date I called. Which means to me, they made the receipt after I called. They charged my loan a higher amount than the actual repairs!!! I will never come to this dealership or refer anyone to come here again.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Took advantage of me.

I went online and read reviews before I inquired about a vehicle. I thought that I would have a good experience since it seemed like many people did. Unfortunately when I left, I felt like they took advantage of me. I asked reasonable things such as, a receipt for a part I asked to be fixed. They would not replace a part that needed to be changed, so I said fine I will pay for it to be replaced. They offered to put it into my financing so I said that was fine. When I came to get the vehicle, I asked for a receipt for the work but was told No. That he will send me a copy of the CarFax once it is updated. When it came to signing my papers (WATCH OUT FOR THIS PART) they tried to tell me my bank saved me X amount of money because they decided to give me a 60 month car loan (I applied for a 60 Month Loan). He did not lay out the options I had for a warranty. His speech went something like this...” So with a ....warranty plus gap the lowest payment amount will be X. All I have to do is confirm your address.” I said I do not want anything extra, he went on to give me a different dollar amount with a different warranty. This happened about 3 times and he would not give me the dollar amount without GAP insurance. It is my choice if I want to purchase Gap yet I felt like I did not have one. They also did not have an itemized list on my loan. They only had a start price which was 1000 more than the car was listed. Of course, they had my sales tax listed, their paperwork fee, and the gap but there was no were listed what the actual price was for the repairs I requested. I also left a deposit on this vehicle, which they had the vehicle listed on their website yet it took two weeks to get to their dealership. I had to remind the man I was working with 3 times to refund the deposit. A couple of days later, I called the manager. I asked for a receipt and told him of other concerns that I had since I have bought a vehicle earlier this year (with a bigger dealership) and had the best experience. The manager wanted me off the phone as soon as possible. He did not want to hear how I thought that things were shady, that I was told I could not have a receipt, the car was not full of gas and how things did not seem transparent at all. All he had to tell me was he has ran the shop for 14 years and he would get the receipt. Two hours later, I was sent a photo of my receipt marked with the date I called. Which means to me, they made the receipt after I called. They charged my loan a higher amount than the actual repairs!!! I will never go to this dealership or refer anyone to come here again.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
4 people out of 4 found this review helpful.