Reviews
I drive out of my way to use this dealership due to their
I drive out of my way to use this dealership due to their exceptional service! -Connie
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for being a BMW Of Columbus customer, Connie! We're grateful for your continued support and look forward to your next visit!
Not helpful at all with post-sale issues.
I enjoy my car that I purchased from them, and I really do not want to write a bad review, but I have had an issue trying to contact them in terms of cancelling my protective plan since we bought the car. We called to see if we could cancel the plan just a couple of days after we bought the car and we were told that yes we were able to cancel the plan we would just have to come up and sign some paperwork. However, when we went to sign the paperwork we were told that they had already processed it after the phone call we made and that there was actually nothing to sign and the refund would be issued within 6-8 weeks. We waited and I have made several calls to the protective plan agency only to have them tell me that the car's plan has not been cancelled through the dealership and to contact them again. Over the past 6 months I have called both the protective plan agency and the dealership to hear the same thing from the agency and NOTHING from the dealership. I understand that things get busy, but I felt as if the dealership just dropped my issue and did not bother to return any of my calls. Finally the agency let me cancel it without going through the dealership after they say from their notes that for 6 months I have been trying to get it canceled. I am just disappointed that I have not be able to get any help at all from the dealership on this matter.
- Customer service 1.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the review. We sincerely apologize for this frustrating experience, as well as the lack of communication from our team. Please reach out to us directly at 706-341-1938 so that we can get this situation sorted out for you.
Everyone is so nice always willing to answer any
Everyone is so nice always willing to answer any questions. Everyone greeted me with a smile.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your review working with our team! 😀-BMW of Columbus
I liked the pleasant employees and my questions answered.
I liked the pleasant employees and my questions answered. I was also given a courtesy clean for my car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review, Michele! We're honored that our team went above and beyond! -BMW Of Columbus
As always, everyone was polite and friendly.
As always, everyone was polite and friendly. The service experience was great. I enjoyed the lounge. Thanks for the pretzels.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that you enjoyed your service experience at BMW Of Columbus! We're glad you had a chance to indulge in some pretzels and appreciate your kind five-star review! We hope to see you again soon! Thank you!
Online scheduling was easy, and service was efficient
Online scheduling was easy, and service was efficient with no surprise costs. Waiting area is comfortable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy to hear that your experience with us was a successful one! Your kind words about our online scheduling, efficient service, and comfortable waiting area mean a lot to our team. We look forward to seeing you back for your next routine appointment! Thank you! - BMW Of Columbus
There is no greater service staff in the world!
There is no greater service staff in the world!! Love my BMW family and the way they treat the customers as family!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Angi, it's wonderful to hear that our service staff provided you with such excellent service! Thank you for being a part of our BMW family! We look forward to assisting you again in the future! - BMW Of Columbus
Great customer service, friendly and caring staff, clean
Great customer service, friendly and caring staff, clean dealership, you would highly recommend this place.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for recommending our team, Mindy! We look forward to seeing you next time at BMW Of Columbus!
Even though I was late for my service appointment they
Even though I was late for my service appointment they were still able to take my car and even finished in less time than their estimated time. Never has that happened for a service anywhere before! Everyone was very nice.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're pleased to hear we could accommodate you during your visit to BMW Of Columbus! We understand that things happen and we're glad we were able to assist you with your service appointment. Thanks for sharing your experience with us and we hope to see you again soon!
Service was fast and professional.
Service was fast and professional. My service advisor made me feel welcomed and kept me updated on my service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad your service advisor helped keep you informed during your appointment! We appreciate you being part of our BMW Of Columbus family and look forward to seeing you again! Thank you!