Reviews
Write a reviewBuying experience at Burns Ford, Lancaster SCp
Great folks. Absolutely no pressure and allowed me all the time I needed to make a decision. If I'm buying a Ford, this is were I'm going.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Customer
The dealership went over and beyond to help me with repairs!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Linda, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. At Burns Ford, we value our customers and we look forward to seeing you on your next visit. Take care!
Tim R
The car buying process at Burns Ford in Lancaster, SC could not have been better. They were professional, knowledgeable, and efficient. I was very pleased with my experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tim, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!
Review
Matt was Very helpful! He made me feel like a valued customer and was very diligent. The staff has always been nice and solved any issue I’ve had. I have nothing but a pleasant experience since I purchased my car almost a year ago.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
2008 Ford Eacaoe
There has never been a kinder set of people or a faster set of individuals when it comes to getting repairs done. The buying process was actually fun with no pressure and wonderful people Matt and Trudy as well as Cleo have been amazing to work with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Burns Ford Lancaster, SC
I had brought my car in to some service work and they gave me a loaner car which was a Ford Escape Hybrid. I really enjoyed the car and ended up buying one. I have really enjoyed the car. I have 22,000 miles on it and averaging 43mpg.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thomas, we're pleased to hear everything was completed to your satisfaction! At Burns Ford, we value our customers and we look forward to seeing you on your next visit. Take care!
Great Service, Great People
Always friendly people and great service. They treat you like family. Facility is always clean and comfortable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
David, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!
Wonderful Experience
I found an SUV online I wanted to come test drive. I set an appt. Brian reached out to me. I went to the dealership and everyone was very friendly. Brian was an awesome guy to work with. Drew took care of all my paperwork. They both made my experience with Burns amazing. I would give them 10 stars if I could. They go above and beyond to make sure their customers are happy. I'm so happy with my SUV!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I was having my car serviced
Overall they did a great job. I didn?t have to wait long
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Burns Ford
experience ok, service representatives very helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Dorothye, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!