Reviews
Write a reviewI worked with Jackson he was great, he followed up with everything was very responsive, and I felt the price they asked, for the car was very reasonable.
I worked with Jackson he was great, he followed up with everything was very responsive, and I felt the price they asked, for the car was very reasonable.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Martin, thank you for your wonderful response to the quality of service our staff provides! We hope to be of service to you again! Take care!
From the top down or the bottom up, everyone that I encountered was extremely professional and helpful. They will always have my business.
From the top down or the bottom up, everyone that I encountered was extremely professional and helpful. They will always have my business.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jonathon and the rest of the Service reps were great. They took care of all I needed and got me out quickly
Jonathon and the rest of the Service reps were great. They took care of all I needed and got me out quickly
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Franklin, thank you for your wonderful response to the quality of service our staff provides! Thank you so much for being one of our valued guests and we look forward to your next visit!
The staff are always friendly and knowledgeable. The work is always top notch and done on scheduled time and work explained on my level of car knowledge.
The staff are always friendly and knowledgeable. The work is always top notch and done on scheduled time and work explained on my level of car knowledge.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Linda, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!
Even though my car is no longer under warranty, Burns Ford gave me a loaner for a few days.
Even though my car is no longer under warranty, Burns Ford gave me a loaner for a few days.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!
Was having some problems with SOME members of the service dept but the manager called me and straightened everything out and showed tremendous customer appreciation so I feel much better.
Was having some problems with SOME members of the service dept but the manager called me and straightened everything out and showed tremendous customer appreciation so I feel much better.
- Customer service
- 2.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jerry, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!
Friendly staff, make you feel at home , nice customer waiting room.
Friendly staff, make you feel at home , nice customer waiting room.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!
This was my first service visit after purchase in July. Scheduling went smoothly and the service was completed quickly.
This was my first service visit after purchase in July. Scheduling went smoothly and the service was completed quickly.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Darren, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!
Christina was very helpful and let me know of any problems with my Escape.
Christina was very helpful and let me know of any problems with my Escape.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Sheri, we are happy we could make your experience a positive one! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.
We have been customers of Burns Ford for many years, and we have a great relationship with the employees at Burns! We will continue to support our Burns Family! When we have a problem they always work to fix whatever it may be! Thanks Danny, Brian & Freddy! Can?t forget Tim over the shop he always meets with us if we have any issues under the hood! Thanks Burns!
We have been customers of Burns Ford for many years, and we have a great relationship with the employees at Burns! We will continue to support our Burns Family! When we have a problem they always work to fix whatever it may be! Thanks Danny, Brian & Freddy! Can?t forget Tim over the shop he always meets with us if we have any issues under the hood! Thanks Burns!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Carson, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!