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Burns Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (214 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–5:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–2:00pm
Sunday Closed Closed
2016 state dealer award
View 5 awards
2016 state dealer award 2014 state dealer award 2013 state dealer award
2016 consumer dealer award 2015 consumer dealer award

Meet our employees

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (214 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Burns Ford from DealerRater.

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Great Experience

I worked with Jackson he was great, he followed up with everything was very responsive, and I felt the price they asked, for the car was very reasonable.

Great Experience

I worked with Jackson he was great, he followed up with everything was very responsive, and I felt the price they asked, for the car was very reasonable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Martin, thank you for your wonderful response to the quality of service our staff provides! We hope to be of service to you again! Take care!

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2022 Escape purchase

From the top down or the bottom up, everyone that I encountered was extremely professional and helpful. They will always have my business.

2022 Escape purchase

From the top down or the bottom up, everyone that I encountered was extremely professional and helpful. They will always have my business.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Tires & Front end Alignment

Jonathon and the rest of the Service reps were great. They took care of all I needed and got me out quickly

Tires & Front end Alignment

Jonathon and the rest of the Service reps were great. They took care of all I needed and got me out quickly

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Franklin, thank you for your wonderful response to the quality of service our staff provides! Thank you so much for being one of our valued guests and we look forward to your next visit!

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Review for service done to my 2010 Mercury Milan

The staff are always friendly and knowledgeable. The work is always top notch and done on scheduled time and work explained on my level of car knowledge.

Review for service done to my 2010 Mercury Milan

The staff are always friendly and knowledgeable. The work is always top notch and done on scheduled time and work explained on my level of car knowledge.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Linda, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

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Service at Burns Ford

Even though my car is no longer under warranty, Burns Ford gave me a loaner for a few days.

Service at Burns Ford

Even though my car is no longer under warranty, Burns Ford gave me a loaner for a few days.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

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Burn's Ford

Was having some problems with SOME members of the service dept but the manager called me and straightened everything out and showed tremendous customer appreciation so I feel much better.

Burn's Ford

Was having some problems with SOME members of the service dept but the manager called me and straightened everything out and showed tremendous customer appreciation so I feel much better.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Jerry, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

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Customer

Friendly staff, make you feel at home , nice customer waiting room.

Customer

Friendly staff, make you feel at home , nice customer waiting room.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

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1st Service Visit

This was my first service visit after purchase in July. Scheduling went smoothly and the service was completed quickly.

1st Service Visit

This was my first service visit after purchase in July. Scheduling went smoothly and the service was completed quickly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Darren, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!

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Great service!

Christina was very helpful and let me know of any problems with my Escape.

Great service!

Christina was very helpful and let me know of any problems with my Escape.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Sheri, we are happy we could make your experience a positive one! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

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Purchase of 2022 F-150

We have been customers of Burns Ford for many years, and we have a great relationship with the employees at Burns! We will continue to support our Burns Family! When we have a problem they always work to fix whatever it may be! Thanks Danny, Brian & Freddy! Can?t forget Tim over the shop he always meets with us if we have any issues under the hood! Thanks Burns!

Purchase of 2022 F-150

We have been customers of Burns Ford for many years, and we have a great relationship with the employees at Burns! We will continue to support our Burns Family! When we have a problem they always work to fix whatever it may be! Thanks Danny, Brian & Freddy! Can?t forget Tim over the shop he always meets with us if we have any issues under the hood! Thanks Burns!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Carson, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

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