Reviews
Write a reviewservice dept
As always this service team is excellent always willing to work with the customers during this virus that is putting a large strain on them. Limiting them to work within the guide lines of the CDC. I cant say enough about the service to give them the full credit of the customer service and the knowledge of the tech. always doing excellent work and fixing everything in a timely manner
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Y Czelusniak
Just bought my 05 Kia Sportage and I Love it..I had a Kia Sorento in the pass and loved that as well..Smooth Ride Comfortable Easy on Gas..Burns Ford in Lancaster SC Go see Ricky..this is the Second Vehicle he sold me..
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Yvonda, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!
Review
They could have communicated the delays/progress better
- Customer service 3.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Car service
Courteous and efficient staff. Fast service taking good care of myMustang.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Peggy, thank you for your wonderful response to the quality of service our Staff provides! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Burns Ford a Winner for sure!
Service headed by Tim Chandler is a winner (including Jamie and Christina). Dealership always very informative about buying choices, professional in approach and straight shooters. Special mention to Freddy Ivy who always takes the time to explain financing options.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
James
Always a great job done. Friendly staff and very knowledgeable
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
James, we're happy you found our staff to be so supportive during your experience here at Burns Ford. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
Burns Ford - Lancaster, S.C.
Took our 2017 Ford Escape in for a recall notice and the dealership promptly and expertly fix the possible problem.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Fred, thank you for sharing your experience! We're happy to hear your service went well. If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
As Always, Excellent Customer Service!
The staff are very friendly and professional. Always do a great job. They do all the work on my Ford F-150.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great experience!
Wonderful team oriented staff. No pushy salespeople.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Julie, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Burns Ford, we value our customers and we look forward to seeing you on your next visit. Take care!
Burn's Ford Lancaster, SC Service
Pleased with the Dealership. Service area was helpful and will to assist.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase