Reviews
Great Customer Care!!
Mario helped us into a 2014 Lincoln MKZ. He listened very attentively and answered all of my questions promptly, giving me a sense that I was in good hands. He walked me through the financing like a pro! There was a few things that needed to be done before the car would be ready for pick up, and there ended up being a delay. Mario called me as soon as he was aware of the delay; sparing me the aggravation of driving all the way from Leominster for nothing! I only had the pleasure of working with Mario, but it appeared as though all of the sales people were very pleasant and happy to be there. That is a good sign of a great business! I will return to Bourne's Auto for my next car! Thank you Mario for all your help!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing Bourne's Auto Center for your pre-owned 2014 Lincoln MKZ! It was a an absolute pleasure assisting you with your purchase. Mario appreciates your recognition. He is a dedicated professional who is committed to a high level of customer service, we are fortunate to have him on our team. If we can be of any further assistance please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager
Amazing customer service
I went to this dealership with an open mind. I wasnt really looking for anything specific, just something all wheel drive and realiable. I left there with a beautiful car and no headache. Everyone that works there is so friendly and they always have a smile on their faces. I would recommend this dealership to everyone.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing Bourne's Auto Center for your pre-owned vehicle. It was a pleasure assisting you and finding the vehicle that best fit your needs. Our entire team appreciates your kind words and recommendation. If we can be of any further assistance please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager
I had a great experience and would go back
I walked in to bournes and got help right away, everyone there was awesome and really helped me out. Especially my sales man Derrick and also Dallas who does the trade-ins. They bother were able to get me in the car I wanted and I am very happy with my purchase and would definitely recommend others to Go to this dealership
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to review your experience. We are honored to have earned your business and your recommendation. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager
Bought My First Car Here! Excellent Customer Support.
As I was looking to buy my first car, the excellent staff(Mario Lee and Shawn Saunders) helped me all the step of the way to make it possilbe for me. They showed available options that fit my budget and were very informative and curteous. I highly recommend Bourne's Auto Center!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your business and for taking the time to award us with 5 stars! We are honored to have been a part of your first car purchase. Your high recommendation is extremely important to us and we look forward to providing those customers with the same "No Hassle" pricing and customer service commitment. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager
Awesome Experience
This was my first purchase at Bourne's and will NOT be my last. I have purchased maybe 10+ cars in my life and I must admit this purchase was without a doubt the easiest. I really love the low key and no pressure approach. I think other dealerships could benefit from Bourne's style. My sales person Kenny was a true professional, kind and courteous. I was somewhat shocked when I first stepped into the sales office at just how busy the place was! To me its that ole adage when going to a fine restaurant and its busy. Its busy for a reason and so was Bourne's. Now the proof is in the pudding when/if the vehicle needs servicing as to how they stand by the vehicle. I have no reason to believe they won't.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Wow! What an amazing account of your experience at our dealership and our amazing Sales Associate Kenny! We are honored to have earned your business and your possible future business. Your analogy about a busy restaurant is exactly what we say all the time! Typically, restaurants are busy or not busy for a reason! We like busy! If you have any questions or concerns we will be here to help! Thanks Again, Michael Kelley General Manager
Great place
My wife and I had a great experience buying a car at Bournes. Sue was really great at helping us. She is amazing, patient and kind. She gave us no pressure.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your business and for taking the time to award us with 5 stars. Sue is an amazing member of our team and she appreciates your recognition. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager
2nd time buying a great vehicle from Bourne's!
My wife and I just our based our 2nd vehicle from Bourne's Auto Center. Everyone who works there is friendly and accomadating. They always have great reliable vehicles. Mario, our sales associate, was extremely helpful and informative from the second we walked in the door. We brought our trade in vehicle and purchased our new truck, and we were in and out in only a few hours driving off the lot with our new truck! Carlos was also very helpful in financing and made the process of financing very easy for us. Thank you to Bourne's Auto Center for always having great vehicles available and for a great experience when buying a new car!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your continued business. We are honored to have earned your 5 star rating. The experience you described is exactly what every customer should expect when shopping for and purchasing a vehicle at our dealership. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager
MY NEW lEXUS
Great place to shop for a used car. Trevon has good product knowledge and trades are easy. This is the only dealer with good prices and fantastic customer service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing Bourne's Auto Center for your pre-owned Lexus! We appreciate you taking the time to review your experience and awarding us with 5 stars. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager
Great people at Bourne's Auto Center, THUMBS UP!
I have purchased a vehicle at Bourne's last week. I came all the way from NYC to purchase a nice vehicle they had in stock. I am glad I did, as the staff were all very nice, the dealership was well organized, clean and with great people working for them. I must say that Amy had done a great job assisting me with all my needs to purchase and pick up my vehicle. She is a star, thanks Bournes for having staff like her. Thank you for your business, I will definitely come back in the future. Best regards, Luiz C Laba
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your business Luiz! What an amazing automobile you were able to purchase for yourself. Amy is awesome! We are fortunate to her on our team, she is dedicated to a high level of customer service. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager
Used car purchase
Worked with Trey Hubbard... service was great all around. They accommodated my wife and I on two separate days as we worked through the process. Trey was excellent, and everyone else we encountered was intent on helping to make it a positive experience for us.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your business and your amazingly kind words about our team! It was a pleasure assisting you with your purchase and finding the vehicle that best fit you and your wife's needs. If we can be of any further assistance please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager