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Patrick Subaru

(2,612 reviews)
2020 state dealer award
View 12 awards
2020 state dealer award 2019 state dealer award 2018 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(2,612 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Patrick Subaru from DealerRater.

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The best of the best! Awesome

I recently purchased a new Subaru at Patrick and I was also considering an AWD (used) Lexus at a nearby Lexus dealership in Northborugh. The Customer service at Patrick is outstanding and I highly recommend them. My experience was better than Lexus.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The Best Car Buying Experience Ever

I had a lot of car buying anxiety from past unpleasant experiences. I experienced NONE of that unpleasantness at Patrick Subaru. The entire experience from start to finish was quick and easy. My salesman John was knowledgeable, helpful and friendly. I will recommend Patrick Subaru to anyone looking for a new or used vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

PLEASE READ!

Folks - My wife and I went to Patrick Subaru solely because of the all the overwhelmingly positive feedback commentary on the internet. Please read the reviews - it is so important. None of us has the time to sufficiently research every detail about cars, dealers, shops, mechanics, auctions, pre-owned, warranties, etc. Though I can tell you that the reviews are honest, real, and very heartfelt. The testimonials are genuine because we know how we feel when we are respected, and treated courteously, professionally, and like we are important. The employees of this dealership are all great people - from the folks answering the phones to the owner who emailed me thanking us for choosing his establishment for business. I would urge you to shop them first! You will be so impressed and you will not waste time in spin cycle at other locations. See John Watt if possible. He will take good care of you. Good Luck with your automobile purchase - MAKE IT COUNT!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Dear Customer, Thank you for your business and for checking back in with some feedback on your experience. While I'm confident in our staffs and our customer service, having feedback always help make improvements where needed, so thank you for taking the time to write. I'm sure John has mentioned it, but should you have any questions and he is not available, feel free to ask for myself or anyone of the managers and we will be happy to help. Thank you again. Tri Le BDC Manager Patrick Subaru

phenomenal service

I can't believe how simple this was. Joe Dinneen made the process impeccably SMOOTH, his communication of the process and knowledge of the cars was impressive. TOP NOTCH!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Smooth process

We went to Patrick Subaru, having researched the exact model we wanted, including options. We also searched the internet for reviews of dealerships. The buying experience was smooth and quick, Patrick Subaru had the Forester model we wanted, with the desired options. We took delivery the day after our visit and test drive. Most of us look at the car buying experience as stressful, particularly parting with a large sum of money. Could not have asked for a better experience, and now we have a dependable, fun vehicle to drive for several years to come. We used carbargains.org - not on your list below. Thank you. V, C G Murray

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi Valerie, Thank you for taking the time and providing us with input of your purchase. I'm happy to hear our staff was able to assist and make it an enjoyable experience. Should anything come up and you have questions about your new vehicle, check back in and let us know. Feel free to ask for myself if Joe is not available, I'll be happy to assist. Thank you again! Tri Le BDC Manager Patrick Subaru

Best car buying experience ever!

I have purchased four Subaru's from Patrick Subaru, all from Joe Dineen. Joe knows his Subaru's. He was great to work with and does a thorough explanation of all the vehicles features. I never felt rushed or pressured and he does a great job of letting you know he's there to help the customer. Price is very competitive and their trade-in prices were aggressive. My advice if you are ready to own a Subaru, GO SEE JOE!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Bill, Thank you for your business. I'm glad to hear that Joe has been able to assist you with your last four cars from us. Feel free to check in anytime if you have any questions about your new vehicle. If Joe is not available (he does take time off now and then), just ask for myself, or anyone of the managers, and we'll be more than happy to assist. Thanks again! Tri Le BDC Manager

New Car

My wife and I chose our new subaru on-line and printed out exactly what we wanted. Brought the paper to Bob Lacrosse and he ordered the car for us and we took delivery 2 months later. A very pleasant, painless experience. No sales pressure. This is the 12th car we've bought from Patrick's and it's the best one yet (although i did like the Brat when I first got it many years ago)..Mike Katz then took us through the features of our latest Outback and he did a awesome job in explaining everything..all in all, Patrick's is our favorite place to buy and then to service our cars..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Peter & Germaine, Thank you for your ongoing business with us, and for spending some time to provide us with feedback on your purchase. I'm glad our staff is able to make it an enjoyable experience. As always, should you need anything or have any questions, feel free to reach out to anyone of the managers if Mike is not available, and we'll be more than happy to help. Thanks again! Tri Le BDC Manager

A wonderful time!

Nate was awesome! Very knowledgeable about everything Subaru and very helpful. He made sure the vehicle would meet my needs and expectations and explained everything perfectly. It was an excellent first car buying experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Very helpful and painless

Until dealers cease to exist and we can all go down to the Amazon lot to try things out before 1 click buying a car, these guys are easy and painless. Negotiated a price with the web team, went in for the reserve, and later when the car came in, the purchase. Everything was on the up and up, no shady dealer dishonesty. Nice people, nice time. I recommend you go here rather than other places - we had some very specific requests and they were all met with a helpful attitude. Great price, great selection, and great people.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Best Subaru Dealer Around

We shopped around several Subaru dealers in the Worcester/Natick area. Patrick was by far the easiest to deal with, best service, and lowest price. Way to go Patrick!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi Steve, Thanks for reaching out about your purchase. I'm glad our staff was able to assist and made it an enjoyable experience. If you need anything else or have any other questions about your vehicle, feel free to contact us anytime. We look forward to working with you. Tri Le BDC Manager