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Avon Auto Brokers

(971 reviews)
Visit Avon Auto Brokers
Sales hours: 9:00am to 5:00pm
Service hours:
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Sales Service
Monday 9:00am–6:00pm 8:00am–4:00pm
Tuesday 9:00am–6:00pm 8:00am–4:00pm
Wednesday 9:00am–6:00pm 8:00am–4:00pm
Thursday 9:00am–6:00pm 8:00am–4:00pm
Friday 9:00am–5:00pm 8:00am–4:00pm
Saturday 9:00am–5:00pm Closed
Sunday 11:00am–4:00pm Closed
2024 consumer dealer award
View 7 awards
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
(508) 436-2796 (508) 436-2796

Reviews

(971 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Avon Auto Brokers from DealerRater.

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I’m sorry to say that they don’t communicate well with

I’m sorry to say that they don’t communicate well with each other. They apparently sold the car but kept contacting to come for a test drive . So I responded asking if the vehicle was sold, no response.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Jack did a great job of getting all the paperwork in

Jack did a great job of getting all the paperwork in order for me to pick up the vehicle at my convenience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Bought a car next day issue already been back multiple

Bought a car next day issue already been back multiple times and the latest time was to replace a water pump I get it back drive it a little and those bmw certified mechanics they have (ya right) must have forgotten to tighten half the front end back up it’s rattling like crazy and shakes when it starts. Have to go back a 3rd time now and they are 35 min from me so definitely a pissed off customer and would never recommend this place to anyone. I’ve already filed a complaint with the attorney generals office and now this review next I will be talking to the family attorney. Stay far away from this dealer. I’ve never had so many issues with any car deal in my life and I thinks it’s absolutely ridiculous. Chris is a good guy in service I feel bad for him cause he has to deal with the pissed off customers and obviously does not have the mechanics to be working on these cars.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Took days for a response if the car I was interested in

Took days for a response if the car I was interested in to respond. When they did I was told it was sold, then called back asking when I’m coming in for a test drive? Back and forth for days and I just gave up.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

1 Horrible horrible horrible, from sales to finance.

1 Horrible horrible horrible, from sales to finance. Dennis had me lie and say I had the truck when I didn't and when I did get the truck I had to bring bit back the next day because there was so many problems with it. This is NO way to run a business. I don't know why they don't check the vehicles before showing them to customers. The window wouldn't go up, the oil light was on, the hood wouldn't open, the fuel injection and suspension was of, engine was racing and Alex promised to replace a letter that was missing on the truck and the system reading was stuck on Chinese which I can’t read. never once did they apologize for the issues and when I called Dennis said he had nothing to do with the sales but he was more than happy to take the money. He didn’t even acknowledge me when he walked in the door the morning of. Alex was nice enough to do that.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

her vehicle passed Massachusetts inspection. She had an issue with the window, not going down due to the cold temperatures and the oil change was in Chinese which we corrected and the hood would not open also due to the cold temperatures, her car is in excellent shape we went through it again, she has till friday to take down all reviews need to be removed or we will be contacting our lawyer for defamation and loss of business due to her in accurate reviews

Consumer response

😆

Took a little long and then I expected the finance

Took a little long and then I expected the finance department helped a lot Car is in excellent shape love it

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Avon has an incredible selection of cars and friendly

Avon has an incredible selection of cars and friendly helpful staff. I actually picked out a different Audi in stock than the one I found online. The available selection helped me find more exactly what I wanted. I would gladly do business here again!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Very nice people and willing to go above and beyond to

Very nice people and willing to go above and beyond to get you what you need

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Kevin was excellent.

Kevin was excellent. He was my salesman. The experience was easy and efficient. very good.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I did 90% of my sale over the phone as i live far away

I did 90% of my sale over the phone as i live far away and the team at Avon Auto broker made it really easy and bent over backwards to make sure everything was done to my satisfaction.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.