Reviews
They are Unprofessional, Unethical, and incompetent.
They are Unprofessional, Unethical, and incompetent. I am out of state, 2000 miles away and tried to purchase a vehicle from them. My loan application was approved and being processed,they took my card number to put some money to hold the car then proceeded to tell me 'let me see if it is still available.' Then I get a strange email congratulating me on my purchase saying 'it has been a few days since you took delivery of your new vehicle...'. But that never happened. I was waiting on my loan check to arrive so I could sign it & send it to them. Then they tell me their service department found a huge oil leak & would not be worth their while to sell the car. Clearly, that was a lie because they already sold it to someone else, but sent the email to me.
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- Buying process —
- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
To Smbehanna Dear, At Avon Auto Brokers we always welcome customer feedback on their experience and thank you for taking the time to share yours. However I’m disappointed to see the reaction and language used in your review. We take exceptional pride in the work we do and our interaction with our customers. Your experience is a true example of that. Upon further review with our service staff we discovered that there just too many service issues with that car that would allow us to sell it in good faith, satisfy safety and meet our standards. We put our reputation on satisfying customers, just see all of our five star reviews. If you would like to discuss further please reach out to me directly
That is a total lie! On Dec 17, 2023 Alex mistakenly sent an email to me rather than the other customer you sold the car to that said: “ Congratulations on your 2014 BMW 535i. It has been a few days since you took delivery and I just wanted to thank you again for your business and for placing confidence in Avon Auto Brokers and myself. It has been my pleasure to assist you with your 535i, I know that you will have many years of enjoyment. Please let me know if there is anything that I have missed or still owe you. If you have any technology questions or Forgot how to operate anything please give me a call right away.” If there actually were any such issues with the car, I would’ve been informed about them before going through the loan process. And you would’ve known about them before that.
Extremely disappointing experience with this dealership.
Extremely disappointing experience with this dealership. I have wasted so much of my personal time dealing with their issues from a nine-month delay in providing promised parts which were then sent to the wrong address requiring me to personally chase the package down, to flying up to collect the car upon assurances it was ready only for the check engine issue to remain unresolved, to months of unresponsive phone calls about missing parts and only getting a response after public complaint. Low level customer service and care, do not recommend.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
we bent all the backwards for you and your father. You guys are very unreasonable!
Alex is the man , courteous and knowledgeable !
Alex is the man , courteous and knowledgeable ! He is a true professional, and I needed a professional, not a politician
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
My mother bought a car from there 4 Years ago.
My mother bought a car from there 4 Years ago. Car still running smooth. So I feel pretty confident. I definitely will do business with them again such a Clean and professional environment.!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
My wife and I found this dealership to be very helpful
My wife and I found this dealership to be very helpful and friendly, particularly Alex. He is kind and answered all of our questions and concerns.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Service was very professional, customer service was good.
Service was very professional, customer service was good. Jeff and Alex are good guys as well as the whole staff
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dana did a great job coordinating everything and Tom was
Dana did a great job coordinating everything and Tom was a great facilitator of the sale even when completed mostly virtually
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
it's a very good the best I enjoy working people there I
it's a very good the best I enjoy working people there I love the idea it was nice and polite thank you for that beautiful car
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
best in the business
Bought my 2nd BMW from avon auto brokers, they got me a great finance rate/ and the staff was amazing. they alway have a great inventory of vehicles.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
My experience with the dealership was very pleasant.
My experience with the dealership was very pleasant. Kevin and Tom took good care of me.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car