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2019 consumer dealer award
View 4 awards
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(839 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Miracle Toyota of North Augusta from DealerRater.

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Always Satisfied With Service

I never have a problem getting the date and time I want. I am always greeted pleasantly and kindly. I have never waited longer than the approximate wait time. Last week I received excellent service from Meagan. I have a 40 min. drive each time I bring the car. I would not take it anywhere else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your positive feedback. Also, thank you for giving our dealership such a great score. Please let us know if you ever need anything in the future. Have a wonderful day!

FJ transmission flush

Excellent customer service provided by Meghan and timely completion of work. Quality work at a fair price, I highly recommend Bob Richards Toyota for service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to write such an amazing review. We appreciate you and your business. Please let us know if you ever need anything.

Service Excellence!

My 2013 Highlander was purchased at Bob Richards Toyota and this is the only place I go for service. Always in and out quickly. The employees here are very customer service orientated. .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Outstanding service from Crystal Grice

I have had Toyota vehicle service at Bob Richards Toyota for many years. On my last visit I received outstanding service from Crystal Grice. Her pleasant and accommodating manner was evident as soon as I explain to her my reason for the visit. I was extremely worried about a large crack which had recently developed on the dashboard of my Avalon. It was obvious that she shared my concern and immediately quieted my anxiety with a plan to have the dashboard replaced. Crystal has an exceptional personality and probably would be an excellent candidate for your sale group.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Best service.

Best service! Gives you exactly what you need done to your vehicle! Does a multi point inspection and tells you if they suggest anything to be done before they perform any of the work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your positive review. We truly appreciate you and your business. Please let me know if you ever need anything.

New Toyota lease

We wanted the Inferno color so waited over a week before one came in! So-o worth waiting for!! Love this color! Friendly sales staff!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

First and foremost congratulations on your new purchase and for also taking the time to let us know about your wonderful experience. Please let us know if you ever need anything in the future. Have a wonderful week!

Stress free buying experience!

Kelvin was so helpful. He was able to find exactly what I wanted at a fantastic price. No pressure tactics. I felt at ease throughout the whole process. Would definitely recommend him to anyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new purchase. We want to thank you for sharing your experience with us and for giving our dealership a 5-star rating. Please let us know if you ever need anything in the future. Have a fantastic week.

Outstanding Service by outstanding employees.

Ever and always Bob Richards personnel are enthusiastic, knowledgeable, timely, and therefore very, very helpful. My service advisor Megan is an exceptional person, thorough and very accurate. Truly a worthy representative of your outstanding company..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to let us know how your experience was. We truly appreciate you and your business. Please let us know if you ever need anything.

Great Customer Service

I priced out several sources for new tires on my Highlander. Bob Richards Toyota had the best price on the tires of my choice and the service people were helpful in assisting my choice by recommending a particular tire type, based on my driving style.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Got me in my new car and out of the lot quick.

Sales associate was very helpful and gave me everything I needed to know. Staff actually cared for my needs and respected my wishes. Excellent customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new purchase. Please let us know if you ever need anything in the future. We hope you have a fantastic week.