Reviews
Vehicle Service
Desiree Grayson is excellent as a service representative. She is professional and can explain what is needed. More importantly, she is honest and does not try to "upsell" (recommend expensive unnecessary repairs). Trust is earned and she has earned mine. Also, Crystal Grice appears to be of the same character, although she helped with only one small item.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
A breeze
Straight forward and personable. The service was above and beyond. I was well taken care of and everyone was kind and friendly. Kelvin was awesome and I’d happily recommend working with him.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
White-glove treatment
Everyone I dealt with at this dealership was extremely courteous. Matt made sure I was comfortable with the Rav4 before I left the lot. This is my 6th Toyota purchase.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Elaine, congratulations on your new purchase. We truly appreciate you taking the time to share your experience with us and for also giving our dealership a 5-star. Please let us know if you ever need anything. Have a wonderful day!
Go see Kelvin!
Kelvin was a great salesman. Very friendly and helpful. He helped us find a great car. I would definitely come back and see Kelvin in the future for any other car. I would definitely recommend seeing Kelvin if you want a great deal on a great car!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Kelvin neal is on fire!!!!
I have been through the whole car dealership and sales person and I don’t know where you found this guy but the whole time he was so energized , fun , and made the entire experience a once in a lifetime event. Kelvin thank you for making it fun and I will most definitely be getting tons of people to have the ultimate “kelvin” experience. thank you!!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for sharing your wonderful experience with us, please let us know if you ever need anything in the future.
Pleasure
Quinton and Antonio made our purchase experience super easy and enjoyable. They allowed us to look around and take our time until we found exactly what we wanted. Very patient and professional from start to finish.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
First and foremost, congratulations on your new purchase. We are excited that you chose Bob Richards, and look forward to helping you with any of your future vehicle needs. Also, thank you for taking the time to share your wonderful experience with us and for giving our dealership a 5-star rating. Please let us know if you ever need anything in the future.
Excellent service
My experience was excellent. Great customer service and the work was done very timely. The staff was very friendly and courteous and I will definitely be coming back.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for sharing your wonderful experience with us. Please let us know if you ever need anything in the future. Have a wonderful week!
Service visit
The service at Bob Richards Toyota is always good. The look out for you and make sure the experience is the best it can be.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
This is really great to hear! Thank you so much for taking the time to let us know everything went well. Please let us know if you ever need anything.
Oil change
They were Very helpful, quick and friendly. The work was a high quality and done professionally. They returned the truck clean. I would recommend this over the other Toyota dealerships I have dealt with.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much this positive review and for giving our dealership a 5- star rating. Please let us know if you ever need anything in the future.
Service response
Marie was prompt and courteous, and the waiting area fabulous! My car was ready on time, and the price was right! Great job! Will certainly be back.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words and such a positive review.