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2019 consumer dealer award
View 4 awards
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(839 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Miracle Toyota of North Augusta from DealerRater.

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Vehicle Service

Desiree Grayson is excellent as a service representative. She is professional and can explain what is needed. More importantly, she is honest and does not try to "upsell" (recommend expensive unnecessary repairs). Trust is earned and she has earned mine. Also, Crystal Grice appears to be of the same character, although she helped with only one small item.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

A breeze

Straight forward and personable. The service was above and beyond. I was well taken care of and everyone was kind and friendly. Kelvin was awesome and I’d happily recommend working with him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

White-glove treatment

Everyone I dealt with at this dealership was extremely courteous. Matt made sure I was comfortable with the Rav4 before I left the lot. This is my 6th Toyota purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Elaine, congratulations on your new purchase. We truly appreciate you taking the time to share your experience with us and for also giving our dealership a 5-star. Please let us know if you ever need anything. Have a wonderful day!

Go see Kelvin!

Kelvin was a great salesman. Very friendly and helpful. He helped us find a great car. I would definitely come back and see Kelvin in the future for any other car. I would definitely recommend seeing Kelvin if you want a great deal on a great car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Kelvin neal is on fire!!!!

I have been through the whole car dealership and sales person and I don’t know where you found this guy but the whole time he was so energized , fun , and made the entire experience a once in a lifetime event. Kelvin thank you for making it fun and I will most definitely be getting tons of people to have the ultimate “kelvin” experience. thank you!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing your wonderful experience with us, please let us know if you ever need anything in the future.

Pleasure

Quinton and Antonio made our purchase experience super easy and enjoyable. They allowed us to look around and take our time until we found exactly what we wanted. Very patient and professional from start to finish.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

First and foremost, congratulations on your new purchase. We are excited that you chose Bob Richards, and look forward to helping you with any of your future vehicle needs. Also, thank you for taking the time to share your wonderful experience with us and for giving our dealership a 5-star rating. Please let us know if you ever need anything in the future.

Excellent service

My experience was excellent. Great customer service and the work was done very timely. The staff was very friendly and courteous and I will definitely be coming back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing your wonderful experience with us. Please let us know if you ever need anything in the future. Have a wonderful week!

Service visit

The service at Bob Richards Toyota is always good. The look out for you and make sure the experience is the best it can be.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

This is really great to hear! Thank you so much for taking the time to let us know everything went well. Please let us know if you ever need anything.

Oil change

They were Very helpful, quick and friendly. The work was a high quality and done professionally. They returned the truck clean. I would recommend this over the other Toyota dealerships I have dealt with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much this positive review and for giving our dealership a 5- star rating. Please let us know if you ever need anything in the future.

Service response

Marie was prompt and courteous, and the waiting area fabulous! My car was ready on time, and the price was right! Great job! Will certainly be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words and such a positive review.