Benson Nissan Easley

I brought my car in with 26,000 miles since I was notified about a recall. I asked if I should get a 30.000 maintenance check, of course, the service person recommended it, I said my oil had already been changed and he said based on what the need was it would probably be around $400.00. Brought in follow week, people were friendly and said everything would be taken care of. I noticed the key's battery needed changed (fop) and it would be taken care of. When I picked up car 2 hours later the bill came to $183.10. Everything was done needed or not . But what I got home I noticed that there was a $150.00 expense (the key's battery). Of course, I never expected this since I had already replaced it one before a year before and it took all of 7 or 8 minutes to replace. Word to the wise, replace it yourself, with the $1.00 cost of the battery itself. They could have told me from the beginning that it would be this expensive, but Benson like the others is just in for all the money they can get.

The people at easily Nissan have staff To help you find your next vehicle and put a smile on your face

I love Nissan of Easely has a great pickup truck I bought my pickup truck back in September 2021 and I still love my Nissan frontier midnight edition

Prompt attention. Friendly service. Clean and comfortable waiting room. Knowledgeable service techs. Would definitely recommend.

Dale H in service dept is THE REASON we have continually come back & purchased & serviced 4 new cars . He is honest , well knowledged & friendly & treats his customers like family . Highly recommend .

My tire had lost some air & I ask them to check it for punctures. The man was friendly & interested in my concern. The shop was busy, but they checked my tire, referred me to another shop for repair, at no charge, and all within the hour I had asked for, due to another appointment I had. I really appreciated their attention to my concern, my time limit, and their "service with a SMILE."

We had the best experience we have ever had at Benson Nissan. We went there after going to many others. We were NOT sure of what we wanted and were treated with such respect. Salesman Aurelio Martinez was friendly, professional, honest, informative and completely genuine. We asked so many questions and were given all the answers with a smile. We felt so comfortable discussing our needs and ideas about a vehicle with him. He showed us a few different vehicles and let us decide which one was best for us. We felt we were appreciated and respected. That is not easy to find now days, and we are very grateful. Mr Martinez went above and beyond to help and to be honest, and that is why we bought there. Billy Floyd was helpful in informing us about extented warranties without pressuring us. He explained all the details, again without pressuring. We are so glad we choose Benson Nissan in Easley South Carolina to be the dealership we went with. Thank you Aurelio Martinez for being what everyone hopes to find when they are making such a big decision. Neal and Barbara

I’m very happy with my purchase and received great service. Aurelio Martinez was fantastic. I called him and told him what I was looking for and he got me more than I was asking for.

I bought my 2007 Frontier new at Benson. And for years after, the service was exceptional and I always gave good remarks on their survey's and recommended them to everyone. I don't remember the exact timeframe of my recent experience in the last few weeks, but it was dismal. I began having problems with the truck and called to make an appointment which took two weeks. The problem was found, the part ordered and when received, I would be called. I waited almost a week, and called to inquire about the status. I was told Dale would call me back. Again, I waited several days and no response. I called again and managed to talk to Dale and he set a date, again two weeks out. The part was then replaced and the truck ran much better. For exactly one day. To get to this point took just over one month and cost me over $500.00. I called again and was told Dale would return my call. Another wait of almost a week. I called again and told the lady who answered, that I would not need the return call. At this point, I was done waiting, and finished with Benson Nissan after sixteen years of exceptional service. I realize my truck is old and in need of many repairs, but the least they could do is offer me the curtesy of returning my calls. If for nothing else, to tell me they no longer want my business. Which is what I must now assume. At this point, I will not only never recommend Benson Nissan but will go out of my way to inform everyone I encounter of the way their service has deteriorated. If you buy a vehicle here, rest assured that, eventually, the service department will turn their back on you.

I am very unhappy with the service department of Benson Nissan Easley. Several of the employees gave no people skills and I feel are not very friendly. I don’t really care for the guy that tells you what your vehicle needs. I had my transmission serviced as recommended a couple years ago. I never felt like it had the same feel afterwards. Anyone that hot in my car to ride afterwards asked if something was wrong with it.? It dident drive the same. I had called after the transmission service to ask Dale the manager if it should feel that way he said yes so I kept driving. Later I started hearing noise In wheel do I took over there and also told them again the way I felt about car after transmission service. Well they checked car out ssid I needed a wheel hub kit. Over $500 i was quoted so I called said ok then they said you need a transmission. I was shocked when they said wouldent go in reverse. I had been driving the car. Well at almost 87,000 miles we put a transmission in. I got no help with the price of almost $5,000. It put a bad taste for Nissan altima and Nissan of Easley service. I bought the car new and always gad oil changed and serviced regularly. I should have kept calling and taking the car back after the transmission service and making them figure out the problem. The guy that did the service passed away recently and since I found out several things about that. I am not happy with Nissan service at all and don’t plan to go back.