Benson Ford

Using Benson’s online scheduling on their website, I scheduled an appointment for an oil change and tire rotation. I’m self-employed, so I blocked out an hour of my day to be able to take care of this. I received a confirmation email with my selected appointment time and the notation that I would be waiting while the service was provided. I arrived at the dealership ten minutes before my designated appointment and spoke to Anthony in the service department. He informed me that they didn’t have me on the schedule for 8 am, that the online scheduling system is only used if you’re dropping off a vehicle (which if it is accurate, is not mentioned ANYWHERE in the online scheduling process), and that he would try to fit me in but they already had a full schedule for the 8 am time slot. He was very apologetic, but because of my personal schedule I couldn’t just wait around (which is why I scheduled the appointment...). I purchased my car from Benson two years ago and have always brought it to them for service. I’ve also used their online scheduling to set appointments for service before with no issues (and no BS about how it’s only for dropping off vehicles). I am very disappointed with this experience. I’m not sure what has changed, but I will most likely be looking for another provider in the area to take care of my vehicle.

I don't have anything negative to say, there was no pressure from the moment I walked onto the lot to the moment I drove my car off the lot. Everyone was friendly and made the experience memorable.

I highly recommend Benson Ford! Prue Dacus was the kindest and most professional salesman that I have ever dealt with. Not only was he super helpful he was extremely courteous and was willing to work with me on the car that I purchased. Because of this experience I will highly recommend Benson Ford to all my friends!

Richard, Sales, and Steve, Finance, made this experience a very easy transaction. Richard answered all the questions asked with excellent knowledge of the car. Very nice and friendly young man. I highly recommend him if you are looking to purchase a vehicle.

Very good I drove 3 hrs and they held the truck for quick easy experience. Could not ask for better service. Thanks for the great service.

Richard and Andy were great working with. Richard connected with us and made us feel like we were buying a car from a trusted friend. I love my car and Richard is a great salesman!

We did have a misunderstanding, but we were able to work everything out which was very much appreciated. I would buy from them again. Thank you

Best car salesmen I have ever had the pleasure of dealing with! Understood my needs and found the right car for me! Unreal guy very personable!

This is my 5th vehicle purchased from this dealership and salesman within 10 years. I have to say my experience with Benson Ford through the years has been professional, helpful, positive and fair. This is why I keep coming back!!!!!!!!!!!

Mr Richard Ruquet was an amazing salesman to work with. He,along with the whole team at Benson made our purchase a pleasant experience. I would highly recommend Brndon, and Richard to anyone looking to purchase a vehicle.