Pugmire Lincoln

Excellent communication, fair and honest. Easy to make appointments for service, they communicate with you throughout the process and wash your car with every service.

Purchased a 2016 Lincoln Navigator L Reserve 4x4 on May 2021 with 87000 miles on it. Great deal (best price). Found vehicle online (I live 5 hours away from Atlanta, GA in Jacksonville, FL area) and the car was the only one I found that had all the options I wanted. They were prompt, straight forward and worked with me with my trade in as well. First time I saw the vehicle in person was the day of the sale when I drove 5 hours to pick it up. It was as exactly as expected and described. I would recommend them. It's been a daily driver over 9 months and no issues to date.

Very disappointed!! Purchased a 2013 Lincoln MKS on 2/11/22 and it needs several items repaired ( cruise control, rear sunscreen, remote drivers side entrance panel is missing. The service manager did call me and I am waiting on a return call. Not a happy camper.

I have been doing business with Pugmire for years. I trust them to be honest and fair. They are always professional and kind whether I am purchasing a new vehicle or leaving my car for service. If you have not seen the Corsair, you should! It is a pleasure to drive!

A customer walks into the showroom at Pugmire Lincoln (1-11-21) and is greeted by the sales person. The two walk outside on the beautiful bright sunny January day to discuss the trade of a used 2020 Nautilus. When it is learned that the vehicle does not include some of the features that is required by the customer the salesman suggests a certified pre-owned 2021 Corsair. The customer agrees to test drive the Corsair and finds its driving ability and technology package to be just what he desires. The customer and salesman then walk back into the showroom and enter the salesman's office area to discuss a deal. While there the salesman asks the customer for the "payoff" amount to his trade-in vehicle and the name of the lending institution that owns the title. Immediately the customer responds with the figure that he had just found in his online account the day prior to this meeting. "That's the balance,"explained the salesman. "I need the payoff amount. It's usually less than $100 above the balance, but that's what I need, not the balance. Can you look it up on your phone?" Startled by this request, but still interested in moving forward on the transaction the customer reluctantly sought the information via his online account from the convenience of his smart phone. When no "payoff" amount was visible on any page in the customer's online account he decided to call the lending institution to ascertain this information. Please know, however, that since 2004 the customer had traded vehicles 7 times at 4 different dealerships and at no time during these interactions had he ever been expected to interact with his lending institution to determine the "payoff" amount. This had always been done by the dealership personnel eager to make a deal. Growing ever frustrated with this unusual request by the salesman, the customer reluctantly placed a telephone call to his lending institution and, after navigating the myriad menu choices was placed on hold . . . estimated to last 28 minutes! This was too much! The customer's frustration had now grown to disbelief and anger. Why was the salesman expecting the customer to be responsible for this information when in the past every other sales professional had done it himself? The customer felt like he was expected to be an employee rather than a customer! Realizing that this "negotiation" was bizarre and going nowhere the customer rose from his chair, shook the hand of the salesman, thanked him for his time saying, "This is taking much more time than I had expected" and left the premises. No deal was done. . . all over "less than $100" for an act that had always been previously performed by the salesman . . . not the customer! Later, when the customer shared this experience with an acquaintance he reflected on the subject thusly: "That's like hiring a gardener who then expects you to furnish the rake."

A customer walks into the showroom at Pugmire Lincoln (1-11-21) and is greeted by the sales person. The two casually saunter outside on the beautiful bright sunny January day to discuss the trade of a used 2020 Nautilus. When it is learned that the vehicle does not include some of the features that is required by the customer the salesman suggests a certified pre-owned 2021 Corsair. The customer agrees to test drive the Corsair and finds its driving ability and technology package to be just what he desires. The customer and salesman then walk back into the showroom and enter the salesman's office area to discuss a deal. While there the salesman asks the customer for the "payoff" amount to his trade-in vehicle and the name of the lending institution that owns the title. Immediately the customer responds with the figure that he had just found in his online account the day prior to this meeting. "That's the balance, “explained the salesman. "I need the payoff amount. It's usually less than $100 above the balance, but that's what I need, not the balance. Can you look it up on your phone?" Startled by this request, but still interested in moving forward on the transaction the customer reluctantly sought the information via his online account from the convenience of his smart phone. When no "payoff" amount was visible on any page in the customer's online account he decided to call the lending institution to ascertain this information. Please know, however, that since 2004 the customer had traded vehicles 7 times at 4 different dealerships and at no time during these interactions had he ever been expected to interact with his lending institution to determine the "payoff" amount. This had always been done by the dealership personnel eager to make a deal. Growing ever frustrated with this unusual request by the salesman, the customer reluctantly placed a telephone call to his lending institution and, after navigating the myriad menu choices was placed on hold . . . estimated to last 28 minutes! This was too much! The customer's frustration had now grown to disbelief and anger. Why was the salesman expecting the customer to be responsible for this information when in the past every other sales professional had done it himself? The customer felt like he was expected to be an employee rather than a customer! Realizing that this "negotiation" was bizarre and going nowhere the customer rose from his chair, shook the hand of the salesman, thanked him for his time saying, "This is taking much more time than I had expected" and left the premises. No deal was done. . . all over "less than $100" for an act that had always been previously performed by the salesman . . . not the customer! Later, when the customer shared this experience with an acquaintance, he reflected on the subject thusly: "That's like hiring a gardener who then expects you to furnish the rake."

Fun, friendly, and no pressure whatsoever — buying from Pugmire was an all-around enjoyable experience! I can’t recommend them enough!

Exemplary customer service and care from Pugmire Lincoln Marietta GA! Thank you, Carl Moryc, Fleet & Leasing Manager, for your outstanding knowledge and assistance from start to finish!!

My service experience with Pugmire Lincoln has always been top-notch. The always call me to schedule my service and provide options for getting my vehicle to the shop and the service done. I always appreciate this because I'm not always paying attention to when my service is due.

Professional approach to achieve a sale's experience beyond the customer's expectation. I was pleased to find that this attitude was extended throughout Pugmire Lincoln . . .