Mercedes-Benz of Reno

Scammer service department is the only description of my experiences with this very dishonest dealer. Experiences is plural and I have no excuse for being repeatedly ripped off. I was a new car dealership principal for many years, hence my knowledge. My first experience was without issues for the needed repair except for mysterious issues requiring additional repairs. I had performed a technical diagnosis prior to delivering the vehicle for work. I chalked the experience up to "these things do happen". I returned to have work performed and presented a valid 25% parts and labor discount coupon, which was attached to the signed work order. Upon picking up the "repaired Sprinter", the discount coupon had disappeared, and I paid an additional $500.00 plus for the repair. Low and behold, another issue ensued and my heretofore reliable developed a new issue while sitting at the dealership. After contacting the regional manager for Mercedes Benz of Reno and having explained the issues, I was given a royal runaround and "word salad". I proceed to take my Sprinter to a independent to have the work performed for one third of the Con-artist crew at Mercedes Benz of Reno. The mechanic asked me to accompany him into the shop and proceeded to show me a fresh cut (clean) to my wiring harness. This company should have its' license to operate revoked.

5 Stars for our sales guy Gian. Knowledgeable and professional. However, -4 stars for sales manager and used car guys. we were so low-balled on our trade it was insulting. Their service department is receiving 1 star ratings and I also do want to take my car to Sacramento for servicing.

Big change in the service department seem to have additional staff that was needed and a more relaxed atmosphere.

I recently bought a Mercedes GLB from them. My salesman - Navjot clearly realized that I was serious about buying a car but went to some trouble to understand that although I was willing to trade 2 vehicles I really wanted to hang on to one (Corvette) if possible. He could easily have oversold me but instead he offered me their ex demo model which achieved my financial goal and allowed me to keep my Corvette. That made me very happy and I am extremely pleased with the GLB - so far it is good at everything and is surprisingly fun to drive. I highly recommend this dealership.

Purchased preowned Mercedes SL550 from Mercedes of Reno. Quality service, part of Autonation so fixed price. Car was detailed prior to my purchase.

Nick sold a used car out from under me and never bothered to call to let me know

I recently had the pleasure of purchasing a Mercedes GLC from Mercedes-Benz of Reno, and I couldn’t be happier with my experience! From the moment I stepped onto the lot, I was greeted with warmth and professionalism, but it was my salesman, Chance, who truly made this experience exceptional. Chance is hands down the kindest and most down-to-earth salesman I’ve ever worked with. His extensive knowledge of the vehicles and the entire buying process made me feel confident and well-informed every step of the way. He took the time to understand my needs and preferences, ensuring that I found the perfect GLC that matched my style. The dealership was clean, and the staff all smile at you in passing. When I signed for the vehicle, it was detailed thoroughly, inspected for safety, and they even connected my phone to my new car before leaving! Refreshments were also provided throughout. Everyone from the sales manager Nick K, to the finance manager Nick D, they were all well informed, excited, and a pleasure to work with. As well as fellow sales consultant Ilya! Following my purchase, the team reached out to congratulate me and make sure all was going well with the new car. What a wonderful experience! Thank you, Chance and team!

Best experience I had ever had purchasing a vehicle specifically with the advisor LLYA I Believe that's how you spell his name he went above and beyond to exceed my expectation. I highly recommend everyone at this dealership for many reasons. Llya does not mess around with any sort of scams he will take care of you !!!!!!!!!!!!!

My service person Ben was the highlight of the dealership. Very professional and took care of my needs.

Service were excellent. The customer service personnel gave me several options on what service has to be prioritized .