Reviews
Steve Montano was an excellent sales man and made the
Steve Montano was an excellent sales man and made the process very smooth. I didn?t feel pressure to buy and think I got a great car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are pleased to hear you had such a positive experience with us, Carson! Drive safe, and we'll see you on the road.
I had an excellent experience with the Mercedes service
I had an excellent experience with the Mercedes service team. They were fast, professional, and very attentive. The quality of work and customer care was truly outstanding. Highly recommended!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Everything was seemless in the buying process.
Everything was seemless in the buying process. Especially Stephen Montano who was so helpful in helping us choose the right model. He was informative without being "salesey". They knew we had limited time due to a prior engagement and from the time we started the paper work through the entire finance process took only 1 hour which was much appreciated. Already planning on purchasing our next car with Mercedes-Benz of Reno.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
The repair on my S580 Mercedes was done professionally
The repair on my S580 Mercedes was done professionally within the estimated timeline given. A loaner vehicle was provided for the entire time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Gerd, it means so much to us that you chose our dealership! If you ever need help, just give us a call. Happy motoring!
Everyone was professional, and Ilya Sobolev especially
Everyone was professional, and Ilya Sobolev especially was an awesome salesperson! His knowledge of Mercedes cars is extensive, and the process of seeing the car on the lot, and then buying it was seamless.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Diana, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Reno. Please don't hesitate to reach out if there's anything additional we can do for you.
Could not explain what damage was done on the vehicle.
Could not explain what damage was done on the vehicle. That is not acceptable. Nothing else to say
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi Tom, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (775) 260-4602 to discuss what we can do to help.
I was very nervous as this was my first time purchasing a
I was very nervous as this was my first time purchasing a car as an adult, but it was overall a good experience! The salesperson I corresponded with beforehand and who managed the deal in person, Matthew, went *above and beyond* to help me get the exact car I wanted and feel comfortable the whole way through. I was a little overwhelmed during the finance portion of the deal, but the Finance Director Scott patiently answered every question I had and worked to make sure I got the best I could out of the loan and warranty. The only complaint I have is that the car wasn?t fully detailed inside, but I?m so excited about my low-mileage, reliable, well-taken-care-of V6 rocket RAV4 I really don?t mind.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Rosemary, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
We left on a driving vacation afterthought recall and
We left on a driving vacation afterthought recall and service. When wedrove onto a rain shower, something happened that never occurred before. FLASHING RED LIGHTS BREAKS and PARK along with SRS restraint visit workshop. I would hope that the MB Reno, NV will address this when we return.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Fred, thank you for taking the time to leave us feedback. If you need more help, our team is available to talk -- safe travels!
I have a scheduled B service on 29 July 2025.
I have a scheduled B service on 29 July 2025. I was a little early but when my service advisor saw me...he immediately took me in. Mr Woo is a professional in every sense of the word. As I waited at the lounge he ensured that ne and my wife are comfortable. Mr Woo updated me with the status of my car. After a couple of hours later my car was completed. He handed me the receipts and explained what was done with my car. Overall...Mercedes Benz of Reno had surpassed all my expectations...from sales...finance...parts and service. Mr Woo is a true professional who is a Top Notch Service Advisor. I highly recommend him for immediate promotion. He truly deserves a PAY RAISE. THANK YOU ALL MERCEDES BENZ OF RENO TEAM. GOD BLESS YOU ALL.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Amor, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Mercedes-Benz of Reno and we hope to be of service again in the future.
Great service department.
Great service department. Work done on time while I waited in a very comfortable waiting room
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Joe, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!