Reviews
great customer service.
great customer service...accurate estimate and timely repairs. The service staff had a great attitude.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Have been dealing with Marco Salazar as my sales
Have been dealing with Marco Salazar as my sales reresenatative for over a year and have purchased 2 vehicles during that time. No hassles, no tactics. His friendly and honest approach has earned Mercedes of Reno a returning client. Keep up the good work!
- Customer service —
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Ben, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Good Service
Moving to Nevada. First time getting service here, for regular maintenance. Sean was friendly and helpful. Car was ready earlier than expected. Waiting area is nice and includes refreshments. Overall score is 4 because Mercedes prices are always high. Quality of Repairs is unmarked because I don't yet know if anything is going to fall off. All seems fine, though.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Bruce, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Delaney was the person who took care of my recall visit.
Delaney was the person who took care of my recall visit. She was professional and upbeat and very capable. Those qualities are rare theses days.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great Customer Service
My service advisor was very helpful and knowledgeable. He arranged for a shuttle for me and kept me informed about the progress of my service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jan, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Reno. If you ever need help, just give us a call. Happy motoring!
Great attentive service
Phil is the new Sprinter Van service writer. He was very attentive to my needs and services on my van.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi David, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Steven Berry is a great sales person.
Steven Berry is a great sales person. My transaction is seamless when I purchased the minivan.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Eric, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road.
We have had 3 cars serviced (and bought 2 here) and
We have had 3 cars serviced (and bought 2 here) and always had a good experience at this dealership. Our sales guy Dave and most recent service rep Sean both were very attentive to what we had to say and any concerns.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. We are pleased to hear you had such a positive experience with us, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
We have used this dealership several times in the last 5
We have used this dealership several times in the last 5 years for sales and service. They are always prompt and very helpful
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Mercedes dealership
Rude service guy, had my car for a couple of weeks with no call. The service guy only texted.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Wendy, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (775) 260-4602. We hope to hear from you.