Reviews
infiniti g35
i was very satisfied with the service Ronald ruberry was my service agent.,the service was exceptional. thanks to the rick hendrick staff.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Trade-in and new GMC Canyon
I worked with Ron and he was very helpful in every aspect of the process. He and the Rick Hendrick staff helped me get a great deal on my trade-in, which led to the purchase of a brand new Canyon. They even found exactly what I was looking for me, from another one of their dealerships in the state. I highly recommend Rick Hendrick Buick GMC.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Bought a 2017 GMC Acadia
Bought a new 2017 GMC Acadia has been in the shop 3 times for same repair. Last time had it for 10 days. Only has 4000 miles when they were done brought it back filthy Didn't even wash it driver said it was because they don't get paid much.
- Customer service 1.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Satisfied
Donald Robertson helped to make my decision to purchase a vehicle a good one by coming up with several different choices to fit my budget.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
It was worth the drive from TN
Scott and Ron found the exact vehicle and the finance department went out of their way to get me the interest rate I needed. Two thumbs up....
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Got what I wanted
Alee McLaurin was a good man who got me a good car at a good price. The team behind him saw to it that I was a satisfied customer.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
2017 Yukon XL
Ron Ruberry + Mia were the perfect team!! Professional, efficient, knowledgable and thorough, everything you expect when making a huge purchase and commitment. I was told every option and detail about each vehicle they presented that was in the Yukon XL category. Amazing experience + purchased the perfect vehicle for our family!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks Ron! You made a tough choice much easier!
I came in to Rick Hendricks Buick GMC Duluth this week after having a really bad experience at another Buick GMC dealership. Ron listened to my very complex situation and quickly went to work to find me a solution. I left that day without a car but with a really positive impression of Ron and Rick Hendricks. After visiting 3 more dealerships, I was frustrated and ready to just give up. But today, Ron called me at just the right time. I returned to Rick Hendricks and sold them 2 cars and bought a safe new reliable car only because of Ron. He is polite, sincere, hard working and professional. I left there tonight feeling really great about my experience. And I credit Ron for that.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Liars
First off they were proactive to earn my business that is why I give them the one star. I was looking at a tundra that they had on their site and contacted them. After some negotiating the price and the value of my trade we came up to we had 33,000 OTD on the table and my trade was worth more than half that. After doing some shopping around other dealerships had told me that deal was unreal. So I called back to speak to a maneger ashed to send him the texts that the sales rep had exchanged. I did happily. Afterwards I called him back and he said there's no way he can sell that truck for that price. And he said a few things that told me I didn't want to business with them. He asked me a few time how I came up with 33,000. Like it was my fault. Pathetic. I asked him how are we going to fix this (basically) and he said we couldn't even do 35,000 out the door so I told him I am going to take my business to auto nation toyota. Then just said sorry. Haha I WILL NEVER RECOMMEND THIS DEALERSHIP TO MY FAMILY, FRIENDS, OR ANYONE. DO NOT DEAL WITH KEVIN OR MALLORY...!!!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
4 Hours and they wanted to pick the car out for me
I was there for 4 hours and they came out and picked one car out of the thousands of cars they had for me and said this is what my choice was. Needless to say I walked out after I drove almost three hours to this deakership
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase