Rick Case Hyundai of Duluth

ON MAY 18, 2022 MY 2015 HYUNDAI SANTA FE WAS TOWED IN TO RICK CASE HYUNDAI DULUTH,GA. WHILE DRIVING MY VEHICLE CHECK ENGINE LIGHT CAME ON. BEFORE IT STARTED RUN ROUGH,THERE FOR LOOSING POWER. I CHECKED MY OIL AND NO WAS REGISTERING ON DIPSTICK.IN ADDITION, THE TRANSMISSION WAS NOT SHIFTING AT ALL. AFTER ENCOUNTERING THE ISSUE I SPOKE TO RICK CASR HYUNDAI SERVICE ADVISOR RODNEY BARTHOLOMEW AND EXPLAINED TO HIM THE SITUATION WITH MY VEHICLE. I EXPLAINED THAT THERE WAS NO OIL IN ENGINE AND NO LEAKS FOUND AROUND AND UNDERNEATH VEHICLE . I VOICED MY OPINION TO RODNEY BARTHOLOMEW THAT THERE IS OIL CONSUMPTION ISSUE GOING ON. RODNEY BARTHOLOMEW STATED THAT I MUST APPROVE LABOR TIME FOR ENGINE TEAR DOWN About $900 DOLLARS. I STATED THAT I HAVE POWER TRAIN WARRANTY THROUGH PROTECTIVE SHIELD. HE STATED THAT I MUST APPROVE BEFORE THEY CAN PROCEED TO FIND IF THIS IS GOING TO COVERED BY PROTECTIVE SHIELD FIRST. I APPROVED! I ASKED RODNEY BARTHOLOMEW IF THERE WAS AND ENGINE LEAK DOWN AND COMPRESSION TEST GOING TO BE PERFORMED DUE TO OIL CONSUMPTION AND NO VISIBLE LEAKS. AND RODNEY BARTHOLOMEW SAID HE WOULD VERIFY WITH TECHNICIAN MATTHEW B DUFFY. THERE WERE NO NOTES PUT ON WORK ORDER PER CUSTOMER REQUEST OR TO PROTOCOL WHEN THERE IS NO OIL IN ENGINE. MATTHEW DUFFY NOTED THAT NO OIL WAS IN ENGINE UPON ARRIVAL THEN RODNEY BARTHOLOMEW CALLED AND TOLD ME THAT AFTER IN THE BEGINNING I EXPLAINED THIS TO HIM. I ALSO LET HIM KNOW THAT I HAVE BEEN IN AUTOMOTIVE REPAIR AND MANAGEMENT FOR 26 YEARS AND DOCUMENTATION IS KEY FOR SUCCESS FROM THE TECHNICAL STAND POINT AND COMMUNICATING CUSTOMER CONCERNS EFFECTIVELY TO WARRANTY COMPANY IS IMPERATIVE, ESPECIALLY TO THE TECHNICIANS SERVICING CARS. AROUND THIS TIME RODNEY BARTHOLOMEW WAS ABOUT TO GO ON VACATION FOR TWO WEEKS . MY CONTACT PERON WILL BE THE SERVICE MANAGER TAMMY BAKER .BARTHOLOMEW ALSO INFOMED ME THAT PROTECTIVE SHIELD WILL BE SENDING OUT AN INSPECTOR TO VERIFY COVERAGE. I SENT OVER ALL SERVICE HISTORY AS REQUESTED. THE CLAIM TO PROTECTIVE SHIELD WAS NOT PUT IN UNTIL JUNE 3, 2022. JUST SO HAPPEND THAT MY WIFE AND I CAME BY RICK CASE HYUNDAI TO CHECK STATUS ON VEHICLE BECAUSE I COULDN'T REACH ANYONE IN THE SERVICE DEPARTMENT. I HAD CALLED 7 DAYS IN STRAIGHT TO GET AN UPDATE AND WAS TRANSFERED TO VOICE MAIL. I LIVE IN STONE MOUNTAIN, GA AND ITS ABOUT A 35 MINUTES AWAY . UPON ARRIVAL I WAS GREETED BY VICTORIA SHE WAS VERY AWSOME AND ANSWERED MY QUESTIONS TO THE BEST OF HER ABILITIES AND ALLOWED ME TO TALK WITH THE TECHNICIAN, MATTHEW DUFFY . MATTHEW DUFFY WAS VERY THOROUGH AND NEAT IN THE WAY HE HAD ALL MY PARTS FROM ENGINE ORGANIZED AND HIS TOOLS ON THE CART CLEAN AND IN ORDER SHOWED HIS PROFESSIONALISM. HE SHOWED ME THE CAUSE OF FAILURE. THEN THE THIRD PARTY PROTECTIVE SHIELD INSPECTOR SHOWED UP FOR THE ENGINE INSPECTION.HE TOOK PICTURES OF THE CONDITION OF MY VEHICLE AND EVEN ASKED MATTHEW DUFFY IF EVERYTHING WAS ORIGINAL EQUIPMENT. DUE TO MY ENGINE AND INTAKE VALLEY WAS SO CLEAN AND NO SLUDGE ANYWHERE. AFTER INSPECTION IT WAS SUBMITTED TO PROTECTIVE SHIELD . LEAK DOWN AND COMPRESSION TEST WAS NEVER SUBMITTED FROM SERVICE WRITER RODNEY BARTHOLOMEW TO PROTECTIVE SHIELD. THEY APPROVED CVVT,TIMING CHAINS,TENSIONERS AND GUIDES. THERE WERE NO LOANER VEHICLES AVAILABLE. MIND YOU, MY CAR HAD BEEN THERE FOR 16 DAYS (MAY 19, 2022 TO JUNE 3,2022)BEFORE CLAIM WAS CALLED IN. NO FURTHER INFOMATION WAS GIVEN BY RICK CASE HYUNDAI. STILL NO LOANER VEHICLES. I HAD TO ASK FAMILY AND FRIENDS FOR HELP WITH TRANSPORTATION FOR MY WIFE AND CHILDREN. I HAVE THREE CHILDREN AND MY SUV WAS WELL REQUIRED. I GOT NO HELP FROM RICK CASE HYUNDAI. FURTHER MORE,RODNEY BARTHOLOMEW CALLED AND LET ME KNOW MY VEHICLE WAS READY ON JULY 22,2022. SO FROM MAY 19,2022 UNTIL JULY 22, 2022 MY VEHICLE WAS AT RICK CASE HYUNDAI DULUTH, GA. I HAD TO HAVE RODNEY BARTHOLOMEW MAKE A CORRECTION TO MY WORK ORDER TO STATED THAT UPON ARRIVAL THERE WAS NO OIL ON DIPSTICK AND THERE IS AN OIL CONSUMPTION ISSUE BEFORE I TOOK DELIVERY OF VEH

After 14 months finally received the title to this leased vehicle after buyout. Also pointed out that the dealership calculated the sales tax wrong and reimbursed 3 years later. Hyundai Finance is just BAD.

Great prices, without markups and believe me I shopped in Georgia and Tennessee. Great service. Friendly staff

I bough my first totally new car through Rick Case because of their claims of warranty and customer care. The electric systems fail, the knock sensor has been replaced twice, the paint failed and the car is exhibiting signs of engine failure. They never cover anything, they try and charge a diagnosis fee and then can’t diagnose the problem, they won’t submit things to Hyundai usa. They do not stand behind their product, they treat customers like crap. It takes over 2 weeks to get checked Inand then they keep your car for days before a mechanic see it. The reps are confused constantly- I had one person tell me there was no oil in the car( it was full) another tell me a diagnosis was going to be over $800, while the next person said it was $200 the same service. They are a SCAM. Don’t buy a car from them, you will be very sorry

In the pass Rick case was a good dealership. Lately i've find them to be a so so dealership . They don't pick the phone at any time of day. I can't get any information about recall on my car. I may have to go to another dealer. I have 2 cars serviced at this location. i even talked to someone on line and they said they would have someone contact me. o well.

I had a great deal of difficulty finding a new/used care this year. I had a friend recommend Hyundai but was a little skeptical-after doing some research I actually changed my mind. I went into the Mall of Georgia Hyundai dealer - the sales woman was great but the sales manager would not negotiate at all. Frustrated I made an appointment with William Stowe. He was on time, he walked me thru what I wanted to see - no pressure. Then he and Mr. Choi (sales manager) walked me thru other options-no high pressure, just a conversation. Ultimately, I bought a new Hyundai Tucson. These guys are awesome.

I worked with William and Bongsu Choi William was my sales consultant, Bongsu the manager. I can I. Initially thinking I wanted a different vehicle. They walked me thru the pros and cons. They showed me new and used vehicles Helped me make a decisions that was best for me. These gentleman are wonderful. Highly recommend this dealer and these gentleman.

Went to get my oil changed, they told me to expect two hours but had it ready in less than an hour which is great! Their sales staff is also nice, Carlos Velez is excellent!

Service experience was terrible. Initial service advisor did not pick up calls or communicate updates for a week so had to leave messages with Sales and Service managers. Picked up car after it was completed, gas tank was low and car exterior was filthy. They quoted 2-3 hours to wash the car so I left with a dirty car.

Do not purchase your vehicle here. They tried to trick me into either accepting a high APR loan, or pay extra money on the car (more than we had agreed to in the paperwork) by hiding the MSRP of the car and instead presenting only a "dealer rate". They will use all underhanded tactics in the book to get more money out of you. Please go to a different dealer who will make you leave feeling happy and proud of your purchase, rather than feeling cheated.