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INFINITI of Gwinnett

(2,942 reviews)
Visit INFINITI of Gwinnett
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:00am–7:00pm
Tuesday 9:00am–6:00pm 7:00am–7:00pm
Wednesday 9:00am–6:00pm 7:00am–7:00pm
Thursday 9:00am–6:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2025 state dealer award
View 14 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (877) 749-6120 (877) 749-6120
Used (877) 232-9730 (877) 232-9730
Service (877) 749-9786 (877) 749-9786

Reviews

(2,942 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Gwinnett from DealerRater.

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Oil change and service

Dealer was professional throughout service for oil change and tire rotation. Comfortable waiting area with drinks and snacks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Dealership

My husband was taking my car in for an oil change and basically comes home with a new car. Can't send him there again. He had too much fun.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great experience

From initial handshake to the last, this process was as smooth and possible. Not a question remained unanswered. The knowledge and friendliness of this organization is top notch. Mike really knows his cars. His passion comes through in his attention to every detail. Goran has that same energy about him. I left with a new ride and a new found appreciation of what the car buying experience should be.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Thank you for the kind words and review. We are proud to have Mike on the INFINITI of Gwinnett team. We hope that you enjoy your new vehicle. Come back to see us for all of your vehicle needs.

Satisfied Customer

Customer service was excellent. They got me in and out quickly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent Service

Ms. Walker was efficient, courteous, and thorough. The person who conducted the service on the car, Jovon Hawkins, appears to have been thorough*. *I did not meet the technician

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words!! We are thrilled to hear about your experience. Come back to see us for all of your INFINITI needs!

Had a awesome experience

I've had many experiences buying automobiles! I gotta admit i didn't know what to expect when i decided to visit the Gwinnett Infinity Dealership so many expensive vehicles i was a little nervous at first but my Salesman Mr. Her made me felt at home and the overall environment was very friendly it was amazing best experience I've ever had purchasing a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you for the kind words. We are thrilled to have you in the INFINITI of Gwinnett Family! Come back to see us :)

Just driving through...

I was on a road trip from the FL Keys to Chicago...and on the way home hit my mileage level for service. Gwinnett Infiniti and Andrea accommodating my timing and got me taken care of in a very efficient manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Vice President

Harvey always facilitates the process in an exceptional way The car has a noise like a nosy rocking chair. Unfortunately it had Ben interim. Now It Perhaps that should have been caught I made the choice to get a major service early Tina

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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First - Time Visitor

First time visitor and new Infiniti owner. Great and seamless process. The staff who provided assistance was very helpful and insightful.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Thanks!

Quick in and out. Work performed in accordance with the time promised. Excellent service from Greg and the service team at Infiniti of Gwinnett

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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